Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.11.27 10:21

[NOTICE] Server maintenance on Nov. 28st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Nov. 28st. 2023 

 

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▣ For more details on the server maintenance
  
* Date: 2023. 11. 28 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours) 
- UK: 07:00 to 10:00 (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization proceeds.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

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We'll do our best to serve you better.

Thank you.

2023.11.21 12:02

[NOTICE] GM Event Guide (2023.11)

Hello. This is ACEonline.

We sincerely thank the members who use ACEonline, and we have organized a GM event in November 2023.

Please refer to the following for more information.

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1. Membership Additional Benefits Event
◙ Progress period: November 21, 2023 After regular inspection ~ December 4, 2023
• Users who use membership will receive additional benefit items if they log on for more than an hour every day!
- After regular inspection on November 21st ~ November 27th : 900 WP
- Nov. 28 to Dec. 04: WP Reward Encounter Destruction Prevention Card


2. Happy hour event
◙ Progress period: November 21, 2023 After regular inspection ~ December 4, 2023
• A variety of happy hours are applied every day!
• DP 100% Recovery Buff is always applied during the event!
- Monday: Item drop rate increases by 10%
- Tuesday: 10% off WP stores
- Wednesday: SPI Acquisition Up 20%
- Thursday: 10% off SPI stores
- Friday: SP Recovery Up 30%
- Saturday: Experience increased by 100%
- Sunday: WP Acquisition Up 10%

 

3. Additional Armour Event of the Month
◙ Progress period: November 21, 2023 After regular inspection ~ December 5, 2023
• During the event, the Armour of the Month effect will be applied to the Armour below.
- Tackle Bale White Edition Change Appearance Kit
- Rigid Defender White Edition Change Appearance Kit
- Revival The White Edition Change Appearance Kit
- rapid binder white edition change appearance kit

※ The contents of the event are subject to change without prior notice

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I would like to thank our members for their interest and enthusiasm for ACEonline, and I will try my best to become ACEonline.

Thank you.

2023.11.20 08:02

[NOTICE] Server maintenance on Nov. 21st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Nov. 21st. 2023 

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance
  
* Date: 2023. 11. 21 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 15:00 (6 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 14:00 (6 hours) 
- UK: 07:00 to 13:00 (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. The acquisition reward destruction method of Ashline crystal content changes from random to fixed.
(The destruction order method will be changed to before the July 2022 update.)


2. The leadership change will take place.

 

3. Server stabilization proceeds.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

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We'll do our best to serve you better.

Thank you.

2023.11.13 08:36

[NOTICE] Server maintenance on Nov. 14rd. 2023

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on  Nov. 14rd. 2023 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2023.11.06 07:01

[NOTICE] Server maintenance on Nov. 07st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Nov. 07st. 2023 

 

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▣ For more details on the server maintenance
  
* Date: 2023. 11. 07 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 AM to 12:00 AM (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 AM to 11:00 AM (3 hours) 
- UK: 07:00 AM to 10:00 PM (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization will proceed.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

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