Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2024.05.27 07:41

[NOTICE] Server maintenance on May. 28st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on May. 28st. 2024 

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▣ For more details on the server maintenance
  
* Date: 2024. 05. 28 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours)
- UK: 07:00 to 10:00 (3 hours)
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

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We'll do our best to serve you better.

Thank you.

2024.05.20 07:35

[NOTICE] Server maintenance on May. 21st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on May. 21st. 2024 

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▣ For more details on the server maintenance
  
* Date: 2024. 05. 21 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours)
- UK: 07:00 to 10:00 (3 hours)
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
We'll do our best to serve you better.

Thank you.

2024.05.13 04:59

[NOTICE] Server maintenance on May. 14st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on May. 14st. 2024 

---------------------------------------------------------------------------------

▣ For more details on the server maintenance
  
* Date: 2024. 05. 14 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours)
- UK: 07:00 to 10:00 (3 hours)
      
* Target: All countries 
 
* Update contents: 

1. A leadership change is underway.

 

2. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
We'll do our best to serve you better.

Thank you.

2024.05.06 11:19

[NOTICE] Server maintenance on May. 07rd. 2024

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on  May. 07rd. 2024 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2024.04.30 02:29

[Notice] GM Event (2024.05)

Hello. This is ACEonline.
We sincerely thank the members who use ACEonline.
We have prepared a GM event for May.

Please see below for further details.

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1. Attendance check event
◙ Period: May 1st (Wednesday) ~ June 4th (Tuesday)
• If you log in for more than 1 hour every day, you will receive an attendance check item!
- May 1st ~ May 5th: 300 WP
- May 6 ~ May 10: 1 lucky capsule
- May 11 ~ May 15: 10 search eyes
- May 16 ~ May 20: 30 C-grade SP recovery kits
- May 21st ~ May 25th: 1 card capsule
- May 26 ~ May 30: 1 monster transformation card
- May 31 ~ June 4: 1 war material supply box

2. Membership additional benefit event
◙ Period: May 1st (Wednesday) ~ June 4th (Tuesday)
• Membership users will receive an attendance check item if they log in for more than 1 hour every day!
- May 1st ~ May 7th: WP Option Card Choice Box
- May 8 ~ May 14: WP Option Reset Card Choice Box
- May 15th ~ May 21st: 900 WP
- May 22 ~ May 28: 2 SH recovery capsules
- May 29 ~ June 4: 200 S-class shield kits

3. Try your luck event!
◙ Period: May 1 (Wed) ~ May 20 (Mon)
• If you log in for more than 90 minutes every day, you will receive one ‘Surprise WP Random Capsule’!
• You can win 3 WP up to 50,000 WP from the Surprise WP Random Capsule!

4. Armor event of the month
• During the event period, the Armor of the Month effect will be applied to the armor below.
◙ Period: May 1 (Wed) ~ May 30 (Fri)
- Pilon Bat Veil, Pilon Bat Defender, Pilon Bat Guarder, Pilon Bat Binder

5. Happy hour event
◙ Period: After regular inspection on April 30th (Tuesday) ~ Before regular inspection on June 4th (Tuesday)
• Different happy hours every week!
• An additional 100% increase in DP recovery buff is applied every day.
- Sunday: Experience increased by 100%
- Monday: SPI acquisition amount increases by 10%
- Tuesday: Item drop rate increases by 10%
- Wednesday: WP acquisition increased by 10%
- Thursday: HP recovery rate increases by 100%
- Friday: 10% discount at WP store
- Saturday: SP recovery rate increases by 50%

6. Other notes
1) Event items are paid once per account.
2) For other event-related inquiries, please submit through [1:1 Inquiry].
3) Event contents may change without prior notice.

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We would like to thank our members for their interest and passion for ACEonline, and we will strive to become an even better ACEonline.

thank you

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