Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.

2017.09.28 09:07

About regular Inspection

Dear, Our Ace Online.
Thank you for your love of Ace Online.
September 28, 2017 We will inform you about temporary inspection.
▣ Temporary inspection contents
※ Rock nest bug fixed
※ The contents of the update are subject to change without prior notice.

* Check the time

- Turkey: 12:30 AM to 1:30 PM (1 hours) 
- Germany, Italy, France, Spain, Poland: 11:30 AM to 12:30 PM (1 hours)
- UK: 10:30 AM to 11:30 AM (1 hours)

I apologize to you for the inconvenience of using the game due to the temporary inspection.

We will be able to complete the inspection as soon as possible, thank you for your understanding.

Thank you.

2017.09.26 11:46

Special contents! Nest of lock point battle!

Dear, Our Ace Online.
New contents [Rock nest base point] will be updated,
We will guide you through the updated content.
 ▶ How to proceed
<Upper part of Rock nest>

<Nest middle layer of Rock (BCU, ANI)>
    - The Rock Nest Stronghold is conducted in three places: Rock nest upper layer, Rock nest middle layer (BCU), and Rock nest middle layer (ANI).
    - Rock nest upper layer: 1 neutral point created
    - Rock nest middle layer (BCU): Creates one BCU point
    - Rock nest layer (ANI): Generate 1 ANI point
    - The forces that destroy or destroy the opposing power points win.
    - All users can only attack neutral points and not attack points
    - Destroying a neutral point reduces HP of opponent's power points
    - A missile-type monster [pointbuster] is summoned where there are power points of the forces that destroyed neutral points
    - If one point continues to destroy a neutral point, the point buster will be overlaid.
    - Point Buster attacks the points of the forces that destroyed the neutral points.

1) W / L Result
      ① The forces that destroyed the opposing power points first will win.
      ② At the end of the time limit, the power of many HP of the point wins.
      ③ If you have 100% HP points, you will not receive compensation.

2) Compensation payment method
      ① Reward is given to victorious forces.
      ② The defeated forces receive less compensation than the victorious forces.
      ③ If the physical strength ratio of the points is the same, a small amount of compensation will be awarded.
      ④ If it ends with a timeout, you decide win / lose according to each power point HP.
      ⑤ The user receiving the compensation is limited to the users in the ongoing map.

3Payment compensation


Payment compensation

Membership Registration










  • The items will be deleted after the event ends.

Thank you for your interest and enthusiasm toward Ace Online,
I would like to ask you a lot of attention to new contents [Rock nest base point].
We will make our best efforts to become Best Ace Online.
Thank you.

2017.09.26 11:19

October fest event!


Dear, Our Ace Online.
Thanks to the many people who love and love Ace Online, we have organized the Oktoberfest event.
Please refer to the following for details.

※ Event period: 2017.09.27 ~ 2017.10.18

<One event! Beer festival event!>

※ Progress: 1. You can acquire various event items after monster hunting in the event map!
                2. You can acquire advanced items by combining the acquired event items.

Event Monster
             ☞ delivery cat, glider cat, drunk cat, chicken cat.

  • Event Monster Drop Item

Item Name


A Class repair kit

B Class repair kit

C Class repair kit

A Class Shield Kit

B Class Shield Kit

C Class Shield Kit

B Class SP Recovery Kit

C Class SP Recovery Kit

D Class SP Recovery Kit





Barbarian sausage

  • Event Item

Item Name

Item Effect


Reduced SP consumption 5 minutes -10%


Advanced weapon warhead speed 5 minutes + 5%

Barbarian Sausage

Engine Speed ​​& Boost Speed ​​+10 m / s for 10 seconds

Haxn (pig dish)

5 minutes effective angle + 29.55, multi-target +3, radar distance + 20%


Chain rolling possible for 30 seconds

Picnic Basket

Obtain reward item when using

  • Combination formula: beer + pretzel + barbarian sausage + Haxn + sauerkraut = picnic basket

  • The items will be deleted after the event ends.

<Event two! New user return event!>
※ New users and users who do not have access to the game since July 29, 2017 can receive items!
Ace's blessing items must be used within 24 days of payment.
Payment items: Rookie's Gift Box (10th level), Blessing of Ace Return
▣ Payment items: Rookie's gift box (new user, return user), blessing (return user)
▣ Target: New users and users who have not logged on to the game since July 29, 2017
- Unlocked characters will receive "Ace Blessing Return" and "Rookie's Gift Box" items when accessing games during the event period as of July 29, 2017.
- As of July 29, 2016, new users will receive a 'roki gift box' item.
 ※ Blessing items of returned ace must be used 24 times after payment.
 ※ Rookie's gift box can be obtained when you reach 10th, 20th, 30th, 40th, 50th, 60th, 70th, 80th, 101st level.
※ Precautions
- 'Ace Blessing Return' and 'Rookie's Gift Box' are not transactionable, only one character per account will be paid.
- If you do not use 'Blessing of Ace Return', it will be removed from your inventory 24 hours after receiving your payment.
- If you return after the event, the gift box will not be paid.


Thank you for your interest and enthusiasm for keeping Ace Online online,
We will make our best efforts to become Best Ace Online.
Thank you.

2017.09.26 05:50

About regular Inspection

Hi, Dear, Our ACE Online.

We really appreciate you giving love for ACE Online,

2017, 9, 27  (Wednesday) , Please check the relevant information regularly about running time,


▣ Regular inspection guidance

* Date: 2017, 9, 27. (Wednesday)

* Check the time

- Turkey: 04:00 AM to 12:00 PM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours)
- UK: 02:00 AM to 10:00 AM (8 hours)

* Target: All countries

* Check the contents: Server Stabilization, Nest of Lock point battle, October Event upgrade.

※ Notice : check time can be shortened or extended depending on the work in progress,

               Before the check carried out to the stable data store

               Please access the game ends.


We will do our best for the Best Ace Online.

Thank you

2017.09.20 05:41

About electing Ace Online UK leadership.


Dear, Our Ace Online.

We will notify you about electing Ace Online UK leadership.

If you have any members who want to be a leader, please contact us by one-on-one inquiry and we will be selected for the next inspection.

Thank you