Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2017.09.19 05:17
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 9, 20 (Wednesday) , Please check the relevant information regularly about running time,
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▣ Regular inspection guidance
* Date: 2017, 9, 20. (Wednesday)
* Check the time
- Turkey: 04:00 AM to 12:00 PM (8 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours)
- UK: 02:00 AM to 10:00 AM (8 hours)
* Target: All countries
* Check the contents: Server Stabilization, Initialize the leadership.
※ Notice : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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We will do our best for the Best Ace Online.
Thank you
2017.09.12 09:22
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 9, 13 (Wednesday) , Please check the relevant information regularly about running time
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▣ Regular inspection guidance
* Date: 2017, 9, 13. (Wednesday)
* Check the time
- Turkey: 04:00 AM to 8:00 PM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 7:00 AM (4 hour)
- UK: 02:00 AM to 6:00 AM (4 hours)
* Target: All countries
* Check the contents: Server Stabilization, Initialize the leadership
※ Notice : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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We will do our best for the Best Ace Online.
Thank you
2017.09.12 09:02
About leadership election schedule.
Good day.
dear, Ace Online.
We will notify you about the Ace Online leadership election schedule.
Regarding the leadership election schedule, leadership elections are postponed one week due to errors in the leadership election schedule.
- Registration: 9. 13 ~ 9. 15
- Vote: 9. 16 ~ 9. 18
- Elections: 9. 19
※ From September 13th to 20th, until the regular inspection, we will proceed without the leader.
We apologize for any inconvenience this may cause you.
Thank you
2017.09.05 05:49
About regular Inspection (revision)
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 9, 6 (Wednesday) , please check the relevant information regularly about running time
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▣ regular inspection guidance
* Date: 2017, 9, 6. (Wednesday)
* Check the time
- Turkey: 04:00 AM to 13:00 (9 hours) 10:00 AM (6 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 12:00 AM (9 hours) 9:00 AM (6 hours)
- UK: 02:00 AM to 11:00 AM (9 hours) 8:00 AM (6 hours)
* Early Sever Open
* Target: All countries
* Check the contents: End of 1st anniversary event, Upgrade patches, Server stabilization
※ Notice : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will do our best for the best ace online.
Thank you
2017.08.29 08:39
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 8, 30 (Wednesday) , please check the relevant information regularly about running time
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▣ regular inspection guidance
* Date: 2017, 8, 30. (Wednesday)
* Check the time
- Turkey: 04:00 AM to 9:00 AM (5 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 8:00 AM (5 hour)
- UK: 02:00 AM to 7:00 AM (5 hours)
* Target: All countries
* Check the contents: End of discount event
※ Notice : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will do our best for the best ace online.
Thank you