Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2016.11.29 07:44
Regular Inspection (Server & System Stabilization)
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
November 30, 2016 (Wednesday.), please check the relevant information regularly.
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▣ regular inspection guidance
* Date: November 30, 2016 (Wednesday.)
* Check the time
- Turkey: 4:00 to 8:00 (4 hours)
- Germany, Italy, France, Spain, Poland: 2:00 to 6:00 (4 hours)
- UK: 1:00 to 5:00 (4 hours)
* Target: All countries
* Check the contents: Server & System Stabilization, Environmental System improvement
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always try to ACE Online.
Thank you
2016.11.22 09:28
not regular inspection.
Hi, The ACE Online.
We really appreciate you for giving love to ACE Online,
November 22, 2016 (WED)
regular inspection is not progress.
Please refer to this guide, We hope you no inconvenience about Ace Online play.
We will always try for best ACE Online.
Thank you.
2016.11.15 08:41
Regular Inspection(Server & System Stabilization)
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
November 16, 2016 (Wednesday.), please check the relevant information regularly.
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▣ regular inspection guidance
* Date: November 16, 2016 (Wednesday.)
* Check the time
- Turkey: pm 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: pm 3:00 to pm 9:00 (6 hours)
- UK: pm 2:00 to 8:00 (6 hours)
* Target: All countries
* Check the contents: Server & System Stabilization, Environmental improvement
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always try to ACE Online.
Thank you
2016.11.11 10:12
About suspended auction site
GOOD DAY. Ace Online.
Ace Online auction site will be suspended for a while because of the server problem.
Stopping time: November 12 PM 12:00 ~ November 13 PM 12:00 (24 hours)
check time can be shortened or extended depending on the work in progress,
for any inconvenience, very sorry.
Ace Online is make to go along with the user. always.
thank you
2016.11.09 08:53
Regular inspection guidance (again) :about running time
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
November 9, 2016 (Wednesday.), please check the relevant information regularly.
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▣ regular inspection guidance
* Date: September 9, 2016 (Wednesday.)
* Check the time
- UK: 9:00 to 12:00 (3 hours)
* Target: UK
* Check the contents: Halloween event End, leadership change, system stabilization
※ Note: check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
* UK server users will receive 1 day membership ticket.
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We will always try to ACE Online.
Thank you