NEWS
Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2017.04.26 08:05

about running time

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 4, 26 (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 4, 26 (Wednesday)

* Check the time

- Turkey: 11:00 to 12:00 (1 hours)
- Germany, Italy, France, Spain, Poland: 9:00 to 10:00 (1 hours)
- UK: 8:00 to 9:00 (1 hours)

* Target: All countries

* Check the contents: Gear booster Event on

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

2017.04.25 13:57

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 4, 26 (Wednesday) , please check the relevant information regularly.

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▣ regular inspection guidance

* Date: 2017, 4, 26 (Wednesday)

* Check the time

- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)

* Target: All countries

* Check the contents: Gear booster Event on

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

2017.04.25 13:25

Gear booster on Event

Good day, Ace Online.


Thank you to many members who love and love Ace Online.

We will inform you about the "Gear Restart Event" for the May holiday season.


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▣ Event period: Thursday, April 26, 2017 ~ Thursday, May 17, 2017 (three weeks)


▣ Contents

1. Bless the ace to return!

- If you have not connected since January 26, 2017, you will receive "Rookie's Gift Box"


※ You will only be paid to the character you first connected


2. Time Gift Event

- Gifts will be given to the user at the appropriate level during the event period

※ If you miss the payment time, you will not be able to rec

- Gift: 50 Class A Repair Kits, 50 Class A Shield Kits, 40 B Class SP Recovery Kits


3. Attendance check event by gear

- The following reward items will be paid to the user who accessed the specified date

- If you wait for 1 hour after receiving the reward item, you will receive an additional item in the "1 hour" column on your calendar

- Five ammunition recharge boxes (non-tradable) to which B gear and I gear are paid


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4. Burning map break event

- Items will be provided during the weekend for Burning Map Zone level users




4/29, 4/30

Lv.48 ~ 72

Super Burning Level Up Code, Mini Stealth Card

Lv.73 ~ 86

Hyper-burning level up code, mini stealth card

Lv.87 ~ 101

250% experience card, mini stealth card



5/6, 5/7

Lv.48 ~ 72

Hyper-burning level up code

Lv.73 ~ 86

250% EXP increased cards

Lv.87 ~ 101

500% EXP increased cards



5/13, 5/14

Lv.48 ~ 72

250% EXP increased cards

Lv.73 ~ 86

250% EXP increased cards

Lv.87 ~ 101

500% EXP increased cards





5. Pilon Bet series

- The Premium Armor Collection now has a 30-day armor effect this month

※ For normal armor collection, this month's armor effect does not apply


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Thank you for your interest and enthusiasm in keeping Ace Online,


We will make our best efforts to become Ace Online.


Thank you.

2017.04.20 05:56

the change of the election schedule of the leadership.

Good day, Ace Online.

We will inform you about the change of the election schedule of the leadership.

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Regular inspections scheduled for May 4 will not be held due to internal circumstances.

Therefore, the schedule for the initialization of the leadership team to be held on May 4 has been changed to April 26

The election schedule for the leadership has changed.

- Candidate application period: From April 19 to April 21
- Voting period: April 22 ~ April 24
- Election day: April 25, 18:00
- Patch Progress Date: April 26 Regular Inspection


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We hope that you will not have any inconvenience in using the game by referring to the information provided.

Thank you.

2017.04.18 09:42

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 4, 19(Wednesday) , please check the relevant information regularly.


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▣ regular inspection guidance

* Date: 2017, 4, 19 (Wednesday)

* Check the time

- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)


* Target: All countries

* Check the contents: Server stabilization, Improvement of gap phenomenon


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you
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