Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2016.10.11 10:03
Regular Inspection (System Stabilization&Game Guard patch applied)
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
October 12, 2016 (Wednesday.), please check the relevant information regularly.
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▣ regular inspection guidance
* Date: October 12, 2016 (Wednesday.)
* Check the time
- Turkey: 05:00 to 10:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 4:00 to 09:00 (5 hours)
- UK: 03:00 to 8:00 (5 hours)
* Target: All countries
* Check the contents: Replacing system &Server Stabilization &Game Guard patch applied
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always try to ACE Online.
Thank you
2016.10.04 10:26
Regular inspection guidance (Replacing leadership&Server stabilization)
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
October 05, 2016 (Wednesday.), please check the relevant information regularly.
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▣ regular inspection guidance
* Date: October 05, 2016 (Wednesday.)
* Check the time
- Turkey: 06:00 to 10:00 (4 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 09:00 (4 hours)
- UK: 04:00 to 8:00 (4 hours)
* Target: All countries
* Check the contents: Replacing leadership&Server stabilization
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
we will always try to ACE Online.
Thank you
2016.09.21 05:28
ACE Online regular inspection running time
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
September 21, 2016 (Wed.), please check the relevant information regularly.
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▣ regular inspection extension guidance
* Date: September 21, 2016 (Wed.)
* Check the time
- Turkey: 06:00 to 11:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 10:00 (5 hours)
- UK: 04:00 to 9:00 (5 hours)
* check time (regular inspection ) is running more.
- Turkey: 11:00 ~ 01:00 (2 hour)
- Germany, Italy, France, Spain, Poland: 10:00~12:00 (2 hour)
- UK: 9:00~11:00 (2 hour)
* Target: All countries
* Check the contents: For Server stabilization
※ Note: check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
we will always try to ACE Online.
Thank you
2016.09.20 09:22
Sever stabilize (Regular inspection)
Hi, The ACE Online.
We really appreciate you giving big love for ACE Online,
September 21, 2016 (WED.), please check the relevant information regularly.
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▣ regular inspection guidance
* Date: September 21, 2016 (WED.)
* Check the time
- Turkey: 06:00 to 11:00 (5 hours)
- Germany, Italy, France, Spain, Poland: 5:00 to 10:00 (5 hours)
- UK: 04:00 to 9:00 (5 hours)
* Target: All countries
* Check the contents: For Server stabilization
※ Note: check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
we will always try to ACE Online.
Thank you
2016.09.09 09:21
not regular inspection
Hi, The ACE Online.
We really appreciate you for giving love to ACE Online,
September 15-16, 2016 (WED)
regular inspection is not progress.
Please refer to this guide, We hope you no inconvenience about Ace Online play.
I will always try for best ACE Online.
Thank you.