Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.01.17 10:24

[NOTICE] Server maintenance on Jan. 18rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 18rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 01. 18. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 
 
* Target: All countries
 
* Update contents: 
1. The Christmas event ends and the January event begins.

- The Christmas event items such as Broken Ornament, Christmas Ornament, Crazy Snowman's Gift Box, and Golden Christmas Ornament will be deleted at once.

 

2.  Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.01.10 10:57

[NOTICE] Server maintenance on Jan. 11rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 11rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 01. 11. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

2. Leadership is replaced.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.01.03 08:24

[NOTICE] Server maintenance on Jan. 04rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance
on Jan. 04rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 01. 04. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2021.12.27 09:05

[NOTICE] Server maintenance on Dec. 28rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 28rd. 2021
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2021. 12. 28. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 8:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2021.12.20 09:33

[NOTICE] Server maintenance on Dec. 21rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 21rd. 2021
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2021. 12. 21. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 14:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Infinity/Arena is closed.

2. Server stabilization is in progress.
 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

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