Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.09.05 06:02

[NOTICE] GM Event Progress Guide

Hello everyone.
We would like to express our sincere gratitude to the members who use ACEONline and held the GM event in August 2023.
Please refer to the following for details.

 

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1. Attendance check event

◙ Period: After regular inspection on September 05, 2023 - September 19, 2023
• Attendance check items will be provided if you visit for more than an hour every day!
• Users who use the membership will receive an additional 100 B-grade HP/DB recovery kits each.
- September 05 After regular maintenance - September 06: SPI capsule
- September 07 - September 08: 25% increase in probability of incant
- September 09 - September 11: This is a card capsule
- September 12th - September 13th: This is a recharging box for ammunition
- September 14 - September 15: 300WP
- September 16th - September 17th: 20 search eyes
- September 18th - September 19th: Limited Express Supply Box


2. Membership Additional Benefit Event
◙ Period: After regular inspection on September 05, 2023 - before regular inspection on September 19, 2023
• Users who use membership will receive additional benefits if they visit for more than an hour every day!
- After regular inspection on September 05 - September 12: 900WP
- Before scheduled maintenance from September 13th to September 19th: 2 SH kit capsules

3. It's a happy hour event
◙ Period: After regular inspection on September 05, 2023 - before regular inspection on September 19, 2023
• Various Happy Hour Buffs are applied every week!
• Daily DP recovery 100% increase buffs are applied additionally.

- Monday: 10% off WP shop
- Tuesday: WP acquisition increases by 10%
- Wednesday: 10% discount at SPI shop
- Thursday: Item drop rate increases by 10%
- Friday: SPI acquisition increases by 10%
- Saturday: SP recovery increases by 50%
- Sunday: Experience increases by 20 percentage


4. Additionally, this month's Armour

◙ Period: September 06, 2023 - September 19, 2023

• This month's Armour event will be held additionally.

ⓐ It's from September 06th to September 12th
- Tackle Veil Pink Edition, Rigid Defender Pink Edition, Revival Gardner Pink Edition, Rapid Binder Pink Edition

ⓑ September 13th to September 19th
- Rapid Wildcat Bale, Sharp Mustang Binder, Heavy Fortless Defender, Strong Sherman Garder

※ Event contents are subject to change without prior notice

 

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We would like to thank our members for their interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

2023.09.04 08:05

[NOTICE] Server maintenance on Sept. 05st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Sept. 05st. 2023 

 

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▣ For more details on the server maintenance
  
* Date: 2023. 09. 05 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 07:00 AM (5 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization will proceed.

2. The GM event will take place.
- Details of the GM event will be guided in detail after the regular inspection is completed.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.09.01 03:30

Information on the phenomenon of website access failure (23.09.01)

Hello everyone.
We will inform you of the website's failure on September 1, 2023.

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An unexpected homepage connection failure was confirmed for 10 minutes from about 4:10 a.m. on September 1st (UK time).

The website access failure phenomenon was communicated to the development team and corrected,
Currently, the modification has been completed, so normal access is possible.

We apologize for the inconvenience caused in using the game,
We will do our best to ensure a smooth service.

※ Remarks

- Please note that access to the game was possible without any problems.

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We will always work hard as ACEonline.

Thank you.

2023.08.28 08:26

[NOTICE] Server maintenance on Aug. 29st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Aug. 29st. 2023 

 

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▣ For more details on the server maintenance
  
* Date: 2023. 08. 29 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization will proceed.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.08.21 09:28

[NOTICE] Server maintenance on Aug. 22st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Aug. 22st. 2023 

 

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▣ For more details on the server maintenance
  
* Date: 2023. 08. 22 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization will proceed.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

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