Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.08.10 08:55

[NOTICE] Server maintenance on Aug. 15rd. 2023

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on  Aug. 15rd. 2023 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2023.08.08 06:05

[Notice] Summer Event Change

Hello, this is ACEonline.
I would like to express my sincere gratitude to the members who use ACEonline.

Once again, I would like to apologize to the members for the bug that the summer event Boss Monster, which I informed you on August 2nd, was not dropped normally.
The development team is working on fixing the bug, but it is expected to take a long time to fix it, and it will be difficult to fix it until the end of the event.
Therefore, some of the summer events will be revised and added, so please refer to the information below.

 

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[Adding an event]

1. Let's gather watermelon and get a square watermelon
- Period: 2023.08.08 After regular inspection ~ 2023.09.05 Before regular inspection
- If you access for more than 60 minutes every day, you can earn 50 watermelons.
- If you access for more than 90 minutes every day, you can earn 50 additional watermelons.

※ Item combination
- Watermelon 500 + Pink Ribbon 2 + 1 Million SPI = Square Watermelon

 

2. Armour of the Month Event
- Period: 2023.08.08 After regular inspection ~2023.08.31
• During the event, the Armour of the Month effect will be applied to the armors below.
- Tackle Vale Pink Edition Exterior Change Kit
- Rigid Defender Pink Edition Exterior Change Kit
- Revival Guardian Pink Edition Exterior Change Kit
- Lapid Binder Pink Edition Appearance Change Kit

 

3. Other Notes
1) Except for the giant penguin core, the rest of the event monsters will be dropped normally.

2) Event items will be given once per account.
3) If you have any other questions about the event, please contact [1:1 Inquiry].
4) The contents of the event are subject to change without prior notice

 

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We apologize for the lack of smooth progress in the event, and we will do our best as ACEonline.

Thank you.

2023.08.07 08:39

[NOTICE] Server maintenance on Aug. 08st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Aug. 08st. 2023 

 

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▣ For more details on the server maintenance
  
* Date: 2023. 08. 08 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 07:00 AM (5 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Some changes will be made to the summer event.
- We will inform you of the changes to the event after a regular inspection.

2. A leadership change will take place.

3. Server stabilization will proceed.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.08.02 07:50

[NOTICE] Notification of identified errors (2023.08.02)

Hello. This is ACEonline.

I'm informing you of an in-game error that was confirmed on August 02, 2023.

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[Confirmed error]

1. Summer Event Giant Penguin Robot Core Can't Drop Items Normally Bug

※ Other normal event monsters or Penguin missile batteries No.1 through No.4 are normally dropped.

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The information I informed you is currently in the process of revising it by delivering it to the development team, and we will revise it as soon as possible.

Also, we apologize for the inconvenience caused by an unexpected error.

We will always do our best to make your ACEonline accessible.

Thank you.

2023.07.31 09:12

[NOTICE] Server maintenance on Aug. 01st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Aug. 01t. 2023 

 

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▣ For more details on the server maintenance
  
* Date: 2023. 08. 01 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. The summer event map is added to the warp store.
2. The munitions factory event map is deleted to the warp store.
3. Server stabilization will proceed.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

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