Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2021.12.14 07:32

[NOTICE] Christmas Event Information

Hello. This is ACEonline.
We have prepared a Christmas event to express our gratitude to members who use ACEonline.

Please see below for details.

------------------------------------------------------------ ------------------------------

[Christmas Event]
1. Open the Christmas event map

- Period: After regular maintenance on December 14, 2021 ~ Before regular maintenance on January 18, 2022
- An X-MAS map is added to the Warp Shop in each town.
- Defeat Crazy Snowman to get a treasure chest
- You can obtain one of the following items from the Crazy Snowman Treasure Chest.

    box 01.PNG


2. Daily attendance check event
- Period: After regular maintenance on December 14, 2021 ~ Before regular maintenance on January 18, 2022
- If you log in for more than 1 hour every day, you can get 2 broken ornaments.
- During the event period, if a membership user logs in for more than 30 minutes every day, an additional broken ornament will be awarded.
- You can obtain a Christmas ornament and a Golden Christmas ornament by combining them with a broken ornament.

   <Item Combination>
- 1 broken ornament + 100,000 SPI: Christmas ornament
- 3 broken ornament + 300,000 SPI: golden christmas ornament

- When using the Golden Christmas Ornament, the drop rate of the rare item is doubled, although the drop item is the same as the Christmas ornament.

   ornament.PNG


3. Special Enchantment Week
- Period:
After regular maintenance on December 28, 2021 - January 03, 2022
- Each time the enchantment fails, an enchantment rate increase card (30%) (temporary system) is paid.

 

4. Special Attendance Check Event

- Period: December 30, 2021 - January 01, 2022
- If you log in for more than 90 minutes during the event period, you will receive 1 Nation Change Card.
  (Payment only once per account)

 

5. Open Infinity/Arena server
- Period: After the regular inspection on December 14, 2021 ~ Before the regular inspection on December 21, 2021
- You can use Infinity / Arena during the event period.

 

※ Note
- Broken ornaments, Christmas ornaments, and Crazy Snowman's treasure chests will be deleted after the event ends.
- All event items are paid out once per account.
- Event items are not provided in the Infinity Field.
- For other event related inquiries, please use [1:1 Inquiry].
- Event contents are subject to unavoidable change without prior notice.

------------------------------------------------------------ ------------------------------

We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.

 

thank you.

2021.12.13 10:14

[NOTICE] Server maintenance on Dec. 14rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 14rd. 2021
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2021. 12. 14. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 16:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 
 
* Target: All countries
 
* Update contents: 
1. There is a Christmas event going on. (Details on the event will be announced through a notice after the update maintenance.)

2. New armor is added to the Premium Armor Collection capsule.

3. Server stabilization is in progress.
 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

 

2021.12.06 10:10

[NOTICE] Server maintenance on Dec. 07rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Dec. 07rd. 2021
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2021. 12. 07. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 14:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Leadership is replaced.

2. Server stabilization is in progress.
 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.
 
Thank you.

2021.11.29 09:35

[NOTICE] Server maintenance on Nov. 30rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 30rd. 2021
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2021. 11. 30. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 14:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.
 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.
 
Thank you.

2021.11.19 10:08

[NOTICE] Server maintenance on Nov. 23rd. 2021

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 23rd. 2021
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2021. 11. 23. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 14:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. The Arena/Infinity event has ended.
2. Server stabilization is in progress.
 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.
 
Thank you.

×