Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.07.24 04:45

[NOTICE] Server maintenance on July. 25st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on July. 25t. 2023 

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance
  
* Date: 2023. 07. 25 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.07.18 04:34

[NOTICE] Armor event of the month (2023.07)

Hello. This is ACEonline.
We sincerely thank the members who use ACEonline, and prepared an armor event of the month in June.

Please see below for details.

----------------------------------------------------------------------------------------------------

 

[ Armor of the Month for June ]

◙ Period: After regular inspection on July 18th ~ July 31st
• During the event period, this month's armor effect is applied to the armor below.

  - Raptor Phoenix Vale Change of Appearance
  - Raptor Gryphon Defender Exterior Change Kit
  - Raptor Aquila Garder Appearance Change Kit
   - Raptor Condor Binder Appearance Change Kit

 

※ Event contents are subject to change without prior notice.

 

----------------------------------------------------------------------------------------------------

 

We would like to thank our members for their interest and passion for ACEonline, and we will do our best to become ACEonline.

thank you

2023.07.18 04:30

[NOTICE] 2023 Summer Event Announcement (Modify)

Hello, I'm ACEonline.
We sincerely thank the members who use ACEonline, and we have organized a watermelon island event for July.

Please refer to the following for details.

 

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆


1. Invite you to Watermelon Island!
◙ Period: After regular inspection on Aug 01th ~ Before regular inspection on August 29th
• After regular inspection on Aug 01, you can enter the Watermelon Island map through the warp store

• A rare monster, Candy's Watermelon Jet, drops a square watermelon with a low probability

• If you destroy the 'big penguin robot core' of Watermelon Island's boss Monster Penguin, a square watermelon will be given to users who meet certain conditions

• If you use the square watermelon, you can get one of the following items.
- Square Watermelon Components: 10-Inchant Destruction Prevention Card, Hyper-Option Card Choice Box, God's Strong Window and Accurate Sight (5H), Blade of Battle (5H), Mini Recovery Set Item, Hyper-Module Alpha, Eldar's Activator (1H), Pilot Reinforcement, Advanced Probability Card, Basic Probability Card
(If you use square watermelon, only one of the above components will be obtained.


2. Attendance check event
◙ Period: After regular inspection on Aug 01th ~ Before regular inspection on August 29th
• After regular inspection on July 25th, you can get a pink ribbon if you access it for more than an hour every day!
(You can get one pink ribbon for more than an hour per account.)

• You can make a square watermelon by collecting and combining watermelon items using the pink ribbon acquired through attendance check.

• Pink ribbon combination
- Watermelon 500 + Pink Ribbon 2 + 1 Million SPI = Square Watermelon


3. Membership Additional Benefit Event!
◙ Period: After regular inspection on July 18th ~ Before regular inspection on August 29th
• If any of the players who are using membership access more than 1 hour daily in the game, you will be given the below event item!

- After regular inspection on July 18th ~ 23:59 on August 1st: 1 SH recovery capsule
- 00:00 on August 02 to 23:59 on August 15: 10 search eyes
- From 00:00 on August 16th to 29th, before regular inspection: 900WP Capsule


4. Happy hour event!
◙ Period: After regular inspection on July 18th ~ Before regular inspection on August 29th
• A variety of Happy Hour buffs are available every week!
• An additional 50% increase in SP recovery buff is applied daily.
- Monday: Rare Option Drop Rate Up 10%
- Tuesday: Item drop rate increased by 10%
- Wednesday: 10% off WP stores
- Thursday: 10% off SPI stores
- Friday: SP Recovery Up 50%
- Saturday: 20% increase in experience
- Sunday: 100% increase in HP/DP recovery


5. Other Notes
1) The pink ribbon will be deleted at the end of the event.

2) Event items will be given once per account.

3) The safety map does not provide boss compensation items.

4) If you have any other questions about the event, please contact [1:1 Inquiry].

5) The contents of the event are subject to change without prior notice

 

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆

 

Thank you for your interest and passion for ACEonline, and we will do our best to become Ace Online.

Thank you.

2023.07.17 07:00

[NOTICE] Server maintenance on July. 18st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on July. 18t. 2023 

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance
  
* Date: 2023. 07. 18 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Some events will be replaced.
   (We will inform you of the details of the event after the regular inspection.)

2. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.07.10 07:44

[NOTICE] Server maintenance on July. 11st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on July. 11st. 2023

 

--------------------------------------------------------------------------------- 
 
▣ For more details on the server maintenance 
  
* Date: 2023. 07. 11 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

×