Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.02.07 09:47

[NOTICE] Server maintenance on Feb. 08rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 08rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 02. 08. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 12:00 AM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours) 
- UK: 02:00 AM to 10:00 AM (8 hours) 
 
* Target: All countries
 
* Update contents: 
1. The February event will be held.

2. Website inspection is in progress.

    - The website address has been changed as follows.

      (https://aoeu.masanggames.com/)

    - The forum site has been renewed. [FORUM (NEW)]

    - Previous articles can be found at FORUM (OLD)

    - The customer center address has been changed as follows.

       https://www.masanggames.com/SUPPORT_INQUIRY

3. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

2022.01.28 09:02

[NOTICE] Server maintenance on Feb. 01rd. 2022

Hello. This is ACEonline.
 
We sincerely thank all of you who love ACEonline,
February 01, 2022 (Tuesday) update maintenance will not be carried out.
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2022.01.24 09:39

[NOTICE] Server maintenance on Jan. 25rd. 2022 (2nd Update)

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 25rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 01. 25. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours

- UK: 02:00 AM to 08:00 AM (6 hours

 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

 

2. Bug fixation

 - Rare effect choice box bug is fixed

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

2022.01.18 07:02

[NOTICE] January event information

Hello. This is ACEonline.
We have prepared an event in January to express our gratitude to members who use ACEonline.
Please see below for details.
------------------------------------------------------------ ------------------------------------------------------------ --
1. Abundant supply of supplies!!
◙ Period: After maintenance on January 18th ~ Before maintenance on February 22nd
• If you log in for more than 1 hour every day, you will receive 1 'Pilot Proof'.
• A rich supply package can be crafted with 10 pilot's proofs.
• Association fee: 1 million SPI
• The following items can be obtained from the abundant supply package!
- 10 Enchantment Destruction Prevention Cards 2x, Temporary Enchantment Rate Increase by 30% 25x, Rare Effect Choice Box 1x, Pilot Stabilizer 10x, Hermes' Shoes 1x

 

2. Bag of Blessing Event
◙ Period: After maintenance on January 18th ~ Before maintenance on February 22nd
• If you log in for more than 1 hour each day during the event period, you will receive 1 'Blessing Bag' to wish you a Happy New Year.
• The following items can be crafted from the Bag of Blessing in the Factory!
- 2 Bags of Blessing + 300,000 SPI: Armor Collection Capsule ALL
- 7 Bags of Blessing + 3.5 million SPI: Hyper Option Card Choice Box

 

3. Membership Daily Attendance Check Event
◙ Period: After maintenance on January 18th ~ Before maintenance on February 22nd
• If pilots using membership log in for 22 minutes every day, they can receive 2 'Hyper Module Beta'.

 

4. Happy Hour Event
◙ Period: After maintenance on January 18th ~ Before maintenance on February 22nd
• Various happy hours apply each week.
- Monday: SP recovery increased by 100%
- Tuesday: HP/DP recovery increased by 100%
- Wednesday: 10% discount at SPI Shop
- Thursday: HP/DP recovery increased by 100%
- Friday: 10% discount on WP Shop
- Saturday: Increases enchantment rate by 20%
- Sunday: Rare option drop rate increased by 30%

 

5. Other Notes
1) The pilot's proof and bag of blessings will be deleted after the event ends.
2) Event items are paid once per account.
3) For other event related inquiries, please use [1:1 Inquiry].
4) Event contents are subject to change without prior notice
------------------------------------------------------------ ------------------------------------------------------------ --
We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.
thank you.

2022.01.17 10:24

[NOTICE] Server maintenance on Jan. 18rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 18rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 01. 18. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 
 
* Target: All countries
 
* Update contents: 
1. The Christmas event ends and the January event begins.

- The Christmas event items such as Broken Ornament, Christmas Ornament, Crazy Snowman's Gift Box, and Golden Christmas Ornament will be deleted at once.

 

2.  Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

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