NEWS
Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.11.21 10:05

[NOTICE] Server maintenance on Nov. 22rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 22th. 2022

 

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▣ For more details on the server maintenance 
 
* Date: 2022. 11. 22 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization proceeds

2. The Halloween event will end.

3. The November event will be held.

   (The details of the event will be announced through the notice on the website after regular inspection.)


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
    
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We'll do our best to serve you better.

Thank you.

2022.11.14 09:23

[NOTICE] Server maintenance on Nov. 15rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 15th. 2022

 

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▣ For more details on the server maintenance 
 
* Date: 2022. 11. 15 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 6:00 AM (5 hours) 
      
* Target: All countries
 
* Update contents: 

1. Server stabilization proceeds

2. The Halloween event will be extended by one week. (The Halloween event map will be open until November 22nd.)

3. A leadership change will proceed.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
    
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We'll do our best to serve you better.

Thank you.

2022.11.07 12:35

[NOTICE] Server maintenance on Nov. 08rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 08th. 2022

 

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▣ For more details on the server maintenance 
 
* Date: 2022. 11. 08 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries
 
* Update contents: 

1. Server stabilization proceeds


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
    
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We'll do our best to serve you better.

Thank you.

2022.10.31 05:21

[NOTICE] Server maintenance on Nov. 01rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on Nov. 01rd. 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2022.10.24 07:54

[NOTICE] Server maintenance on Oct. 25th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Oct. 25th. 2022

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 10. 25 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries
 
* Update contents: 

1. Server stabilization proceeds


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
    
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We'll do our best to serve you better.

Thank you.

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