Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.05.31 12:04

[NOTICE] Armor event of the month (2023.06)

Hello. This is ACEonline.
We sincerely thank the members who use ACEonline, and prepared an armor event of the month in June.

Please see below for details.

----------------------------------------------------------------------------------------------------

 

[ Armor of the Month for June ]

◙ Period: June 1rd - May 30st
• During the event period, this month's armor effect is applied to the armor below.

   - [Veil Contour] Famine

   - [Defender Contour] Warfare

   - [Guarder Contour] Pestilence

   - [Binder Contour] Death

※ Event contents are subject to change without prior notice.

 

----------------------------------------------------------------------------------------------------

 

We would like to thank our members for their interest and passion for ACEonline, and we will do our best to become ACEonline.

thank you

2023.05.30 03:46

[NOTICE] Military plant event

Hello everyone.

 

Thank you very much for using ACEonline, and destroy the NGC munitions factory!! We have prepared an event.

Please refer to the following for details.

 

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆

 

1. Destroy the NGC munitions factory!!!

 

◙ Period: After regular inspection on 05/30/2023 ~ Before regular inspection on 08/01/2023

 

• After regular inspection on May 30, you can go to the [Memories of the Past] map at the warp store

• If you go back through the warp, you'll see a large NGC munitions factory

• The NGC munitions factory is using the god's mineral "Ottrium" to quickly produce weapons to annihilate all forces

• A powerful shield generator is protecting the NGC munitions factory, and NGC troops are stationed around it.
Destroy the shield generator and destroy the NGC munitions factory.

• Destroy the NGC munitions factory to stop the enemy from producing munitions

• Only war channels have NGC munitions

• When destroying a munitions factory, you can definitely obtain a munitions factory supply box, and you can obtain a variety of items such as 10-incant destruction prevention card, hyper-option card, incant destruction prevention card, and full stat initialization card.
(You can acquire one of the drop items in the military factory supply box.)

 

 

2. Membership attendance check event


◙ Period: After regular inspection on 05/30/2023 ~ Before regular inspection on 07/04/2023

 

- If more than 90 people visit the membership, we will give you an event item.


- After regular inspection on May 30 to June 05: 900WP
- 06/06/12: Ganghwa Search Eye 10pcs
- June 13 to June 19: 5 recovery kit capsules
- June 20 to June 26: WP Option Card Choice Box
- June 27 to July 03: 900WP

 

3. Happy hour event


◙ Period: After regular inspection on 05/30/2023 ~ Before regular inspection on 07/18/2023

 

- Various happy hour events will be held.
- Additional HP/DP 100% increase buffs are applied daily!

 

- Monday: 10% off WP stores
- Tuesday: Item drop rate increased by 10%
- Wednesday: SP Recovery Up 50%
- Thursday: WP acquisition rate increased by 10%
- Friday: HP/DP up 100%
- Saturday: 20% increase in experience
- Sunday: Incant's success rate increased by 10%

 

 

4. Other Notes

 

1) Event items will be given once per account.

2) If you have any other questions about the event, please contact [1:1 Inquiry].

3) The contents of the event are subject to change without prior notice

 

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆

 

Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

 

Thank you.

2023.05.29 09:27

[NOTICE] Server maintenance on May. 30st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on May. 30st. 2023

 

--------------------------------------------------------------------------------- 
 
▣ For more details on the server maintenance 
  
* Date: 2023. 05. 30 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. A leadership change is in progress.
2. The munitions factory event is in progress.
   - Details on the munitions factory event will be notified through notices after regular inspections.
3. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.05.22 13:58

[NOTICE] Homepage inspection progress

Hello. This is ACEonline.

Thank you so much for loving ACEonline.

This is a guide to the website inspection on Tuesday, May 23, 2023.

----------------------------------------------------------------------------

[Checking the homepage]
*Date: 2023. 05. 23 (Tuesday)

*Maintenance Time

-Türkiye: 04:00 AM to 05:00 AM (1 hours)
-Germany, Italy, France, Spain, Poland: 03:00 AM to 04:00 AM (1 hours)
-UK: 02:00 AM to 3:00 AM (1 hours)

- Content: Homepage inspection progress

※ Access to the game is possible normally while the homepage is being checked.

---------------------------------------------------------------------------------

We'll do our best to serve you better.

Thank you.

2023.05.22 09:45

[NOTICE] Server maintenance on May. 23rd. 2023

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on  May. 23rd. 2023 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

×