Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.07.03 06:59

[NOTICE] Server maintenance on July. 04st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on July. 04st. 2023

 

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▣ For more details on the server maintenance 
  
* Date: 2023. 07. 04 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. A leadership change is in progress.

2. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.06.26 08:18

[NOTICE] Server maintenance on June. 27st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on June. 27st. 2023

 

--------------------------------------------------------------------------------- 
 
▣ For more details on the server maintenance 
  
* Date: 2023. 06. 27 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.06.19 09:14

[NOTICE] Server maintenance on June. 20st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on June. 20st. 2023

 

--------------------------------------------------------------------------------- 
 
▣ For more details on the server maintenance 
  
* Date: 2023. 06. 20 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.06.13 10:11

[NOTICE] Normalize UK servers

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  

Here are the information regarding the UK server connection failure on June 13, 2023.

 

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Today, it was confirmed that the UK server was not connecting smoothly.


This phenomenon has been corrected through a temporary inspection, and you can use the UK server normally.

We bow our heads and apologize for the inconvenience caused by the connection failure of the UK server.


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We are very sorry for the inconvenience in using the game.

 

Thank you.

2023.06.13 09:54

[NOTICE] Conducting a temporary inspection

Hello everyone.
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on June. 13st. 2023

 

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▣ Conducting a temporary inspection 
  
* Date: 2023. 06. 13 (Tuesday) 
 
- UK: 10:50 AM to 11:00 AM
      
* Target: UK Server
 
* Update contents: 

1. Fixing Connection Failure Issues


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

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