Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.03.27 09:40

[NOTICE] Server maintenance on Mar.28st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar. 28st. 2023

 

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▣ For more details on the server maintenance 
  
* Date: 2023. 03. 28 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Fixed a bug where warp invincibility was not applied when passing through warp under certain circumstances.

2. A leadership change is underway.

3. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.03.21 04:27

[NOTICE] Spring event information

Hello. This is ACEOnline.
We sincerely thank the members who use ACEonline, and we have prepared a spring event for April.
Please see below for details.

 

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1. Spring Attendance Check Event
◙Period: March 21st - May 23nd
• If you log in for more than 60 minutes every day, attendance check items are paid!
- After regular inspection on March 21st ~ 22nd: SPI capsule
- March 23th ~ 24th: Miracle Chocolate (1 day)
- March 25th - 27th: Mystery Capsule
- March 28th - 29th: Lucky Capsule

- March 30th - 31th: munitions factory supply box

- April 01 - April 3: War Supply Box

- April 04 - April 6: Phillon's Box

- April 07 - April 8: instant recharge box

- April 09 - April 13: WP Option Card Choice Box

- April 14 - April 15: mini stealth card

- April 16 - April 20: WP Option Reset Card Choice Box

- April 21 - April 22: Coffee & Evasion Talisman (30 minutes)

- April 23 - April 25: Advanced Supply Box

- April 26 - April 27: 300WP

- April 28 - April 29: Capsule of bishop

- April 30 - May 01: 20 Search Eye

- May 02 After regular inspection - May 05: 300WP

- May 06 - May 09 Before regular inspection : War Supply Box

- May 09 after regular inspection - May 11 : Card Capsule

- May 12 ~ May 13 : Mystery Capsule

- May 14 ~ May 16 Before regular inspection : Lucky Capsule

- May 16 after regular inspection ~ May 18 : 2 Recovery Kit Capsule

- May 19 ~ May 20 : Super Supply Box

- May 21 ~ May 22 : Mini Stealth Card

- May 23 ~ May 25 : 30 Class C SP Recovery Kit

- May 26 ~ May 27 : 20 Search Eye

 

- May 28 ~ May 30 Before regular inspection : Monster Transformation Card

 
2. Cumulative time breakthrough event
◙Period: March 21st - April 24nd
• If you log in for more than a certain period of time, you will receive an event item.
- 120 minutes: 1 war material supply box

 

3. Membership additional benefit event
◙Period: March 21st - May 23nd
• A gift is given when a member user stays logged in for more than 90 minutes!
- After regular maintenance on March 21st - 27th: 900WP
- March 28 ~ April 3: Hyper Module Beta (10 minutes)

- April 04 ~ April 10: Energy Tonic of Combat Pilot (5 minutes)

- April 11 ~ April 17: WP Option Card Choice Box

- April 18 ~ April 24: WP Option Reset Card Choice Box

- April 25 ~ May 01: WP Enchantment Destruction Prevention Card

- May 02 After regular inspection ~ May 09 Before regular inspection : Hypermodule alpha

- May 09 After regular inspection ~ May 16 Before regular inspection : Elda Leaf Essence (1H)

- May 16 After regular inspection ~ May 22 : 900WP

- May 23 ~ May 30 Before regular inspection : WP Incant Destruction Protection Card

 

4. Happy Hour Event

◙Period: March 21st - May 23nd
- Sunday: 20% increase in EXP
- Monday: Item drop rate increased by 20%
- Tuesday: 50% penalty when shot down
- Wednesday: 10% increase in WP acquisition
- Thursday: 50% increase in SP recovery
- Friday: 10% discount on WP shop
- Saturday: 10% discount at SPI shop

 

※ Other notes
1) Event items are given once per account.
2) For other event-related inquiries, please submit them through [1:1 Inquiry].
3) Event contents are subject to change without prior notice.

 

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We would like to thank our members for their interest and passion for ACEonline, and we will do our best to become ACEonline.

thank you

2023.03.20 10:10

[NOTICE] Server maintenance on Mar.21st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar. 21st. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 03. 21 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.03.13 06:43

[NOTICE] Server maintenance on Mar.14st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar. 14st. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 03. 14 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.03.06 09:52

[NOTICE] Server maintenance on Mar.07st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar.07st. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 03. 07 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

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