Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.02.27 09:54

[NOTICE] Server maintenance on Fed.28st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Fed. 28st. 2023   

 

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▣ For more details on the server maintenance 
  
* Date: 2023. 02. 28 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.02.22 06:44

[NOTICE] Temporary maintenance notice (23.02.22)

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Fed. 22st. 2023   

 

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▣ Temporary inspection in progress 
  
* Date: 2023. 02. 22 (wednesday) 
 
* Maintenance Time 

- Türkiye: 10:00 AM to 11:30 AM (1hours 30 minutes) 
- Germany, Italy, France, Spain, Poland: 08:00 AM to 09:30 AM (1hours 30 minutes) 
- UK: 07:00 AM to 8:30 AM (1hours 30 minutes) 
      
* Target: All countries 
 
* Update contents: 

1. Fixed the current problem of bouncing in some maps


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.02.22 02:46

[NOTICE] Notice of confirmed errors (2023.02.22)

Hello. This is the ACEonline operation team.
We sincerely thank all of you who love Aceonline, and we inform you of the confirmed errors that occurred on February 22, 2023 (Wednesday).


-------------------------------------------------- ------------


[Confirmed errors]
- A problem that bounces when entering some specific maps

 

We apologize for any inconvenience caused due to unexpected errors.
We are currently checking with the department in charge, and we will try to normalize quickly.
 
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ACEonline will always strive and develop.

thank you

2023.02.20 09:24

[NOTICE] Server maintenance on Fed.21st. 2023

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Fed. 21st. 2023   

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 02. 21(Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. The expiration date of the Leadership Election Celebration item is modified to 30 days. (Please use the items you already possessed within 30 days.)

2. Cash item hypergeneral package will be released.
- This is an item that has been enhanced from the boosting package cache item.
- Jumping to the existing level 106 is the same.

- However, in the Hyper General Package, the upgrade gift is given to the Top Gun supply box, and the components are as follows.

  

 

- Top Gun supply equipment box components are as follows.

   


3. Invincible skills are activated for 3 seconds after passing through the warp, and at this time, the skill icon is displayed.

4. Fixed an error where invincibility was not applied when M gear invincibility was used while warp invincibility was in effect.

5. 4 new premium armors are added. (Wild Killer Veil Appearance Change Kit, Hecate Defender Appearance Change Kit, Heavy Buffalo Guarder Appearance Change Kit, Impala Binder Appearance Change Kit)

6. A leadership change is underway.

7. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.02.13 07:15

[NOTICE] Server maintenance on Fed.14st. 2023

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Fed. 14st. 2023   

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 02. 14 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 7:00 AM (5 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Xigncode patching is in progress.

2. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

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