Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.07.25 07:02

[NOTICE] Server maintenance on July. 26rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 26rd. 2022 

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▣ For more details on the server maintenance 
 
* Date: 2022. 07. 26 (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

2022.07.20 02:33

[Notice] Event for Integrate battle field attendees!

Hello, this is ACEonline team.

 

There will be a happy hour event for Integrate battle field attendees!

 

1.PNG

 

• Period : 21st of July ~ 4th of August

 

• Winner nation


    - Monday:  Enchantment success rate increased by 20%
    - Tuesday: 20% increase in SPI acquisition
    - Wednesday: SPI store discounts decrease by 20%
    - Thursday: 20% increase in WP acquisition
    - Friday: 20% off in WP store discounts
    - Saturday: 50% increase in experience
    - Sunday: 50% increase in experience

 

• Defeated nation

 
    - Monday: Enchantment success rate increased by 10%
    - Tuesday: 10% increase in SPI acquisition
    - Wednesday: SPI Store discounts decrease by 10%
    - Thursday: 10% increase in WP acquisition
    - Friday: 10% off in WP store discounts
    - Saturday: 25% increase in experience
    - Sunday: 25% increase in experience

 

 

See you next Integrated battlefield event for sure.

 

Best regards,

 

ACEonline team

2022.07.19 02:48

[Notice] Integrated battlefield server temporary closure

Hello, this is ACEonline team.

 

We announce that our servers will be closed temporary on 20th of July, 2022.

 

* Closure time

 

- Turkey: 04:00 AM
- Germany, Italy, France, Spain, Poland: 03:00 AM 
- UK: 02:00 AM

The game will be off after the time we noticed.
We are sorry for the inconvenience this may cause.

See you next Integrated battlefield event for sure.

 

Best regards,

 

ACEonline team

2022.07.18 05:34

[NOTICE] No Server maintenance on July 19th 2022

Hello. This is ACEonline.

 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on July 19th 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
Thank you. 

2022.07.12 06:03

[NOTICE] July Event Announcement

Hello, we're ACEonline.
We sincerely thank the members who use ACEonline, and we have prepared a summer festival for July.
Please refer to the following for more information.
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1. Let's gather the clear summer energy!
◙ Period: After inspection on July 12th to before inspection on August 9th
• Hunting field monsters gives you a clear summer vibe with a constant probability.
• If you connect for more than 60 minutes every day, you will receive one crystal of purification.
• For more than 90 minutes of daily access, an additional crystal of purification will be provided.
• Create an item that helps you fight by combining the clear summer vibe with the crystal of purification!
- 500 clear summer vibes + 3 crystals of purification + 5 million SPI: Photo of lover (1 day)
- 600 clear summer vibes + 3 crystals of purification + 10 million SPI: Defensive, evasive divine protection (5H)
- 700 clear summer vibes + 3 crystals of purification + 20 million SPI: God's powerful spear and accurate sight (5H)

 

2. Membership Check Event
◙ Period: After inspection on July 12th ~ Before inspection on August 9th ~ Before inspection on August 4th
• If a player who is using the membership connects for more than 60 minutes, an additional crystal of purification will be given!


3. July limited HOT package sale!
◙ Period: After inspection on July 12th to before inspection on August 9th
• July limited HOT package will be sold for 9,000 M coins only!
• You can purchase up to 5 items per account and earn the following items!
- July Limited HOT Package: 2 Hyper Option Card Choice Boxes, 10,000 WP Capsules, 1 HOT JULY Capsules (Acquired 1 of the items below)

※ HOT JULY CAPSULE (Acquired 1 of the following items)
- 10,000WP capsules, God's spear and lover photos, God's spear and lucky coin, God's spear and item Soccer Unit, God's spear and high-end beast's teeth, God's spear and new goggles, God's picture and new goggles, God's spear and accurate sight, 10 inch-chant wings, card, hyper-card-up, S-card-up, card

 

4. Other Notes
1) The crystal of clear summer energy and purification will be deleted after the event is over.
2) Event items are paid once per account.
3) For other event-related inquiries, please apply through [1:1 inquiry].
4) The contents of the event are subject to change without prior notice
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Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

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