Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.11.22 06:51

[NOTICE] November GM event

Hello, we're ACEonline.
Thank you very much to the members who use ACEonline, and we have prepared a GM event for November.
Please refer to the following for details.

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1) Attendance check event
- Period: November 22nd After regular inspection ~ December 12th
• If you log on for more than an hour every day, you will receive a gift item!

- After regular inspection on November 22nd ~ December 28: WP Option Choice Box
- November 29 to December 05: WP Option Initialization Card Choice Box
- December 06 to December 12: WP Incentive Destruction Prevention Card

 

2) Additional membership benefit event!
- Period: November 22nd After regular inspection ~ December 12th
• Attendance check items will be given to those who are using the membership if they log on for more than an hour every day!

- After regular inspection on November 22nd ~ November 23rd : Incent random box
- November 24 to November 25: 900WP Capsule
- November 26 to November 28: War Supplies Supply Box
- November 29 to November 30: Military factory supply box
- December 01 to December 02: 900 WP capsule
- December 03 to December 05: Ancient ice
- December 06 to December 07: Mini stealth card
- December 08 to December 09: 900 WP capsule
- December 10 to December 12: Ammunition Rechargeable Box

 

3) Happy hour event
- Period: After regular inspection on November 22nd to before regular inspection on December 12th
• A variety of happy hours are applied every day!
• HP/DP 200% recovery buffs are always in effect during the event!

- Monday: 20% increase in item drop rate
- Tuesday: 10% off WP stores
- Wednesday: 10% increase in SPI acquisition
- Thursday: 20% off SPI stores
- SP recovery increased by 100% on Friday
- Saturday: 30% increase in experience
- Sunday: 10% increase in incentive success rate

 

4) Other Notes
ⓐ Event items are paid once per account.
ⓑ If you have any other questions about the event, please contact [1:1 inquiry].
ⓒ The contents of the event are subject to change without prior notice

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Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

2022.11.21 10:05

[NOTICE] Server maintenance on Nov. 22rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 22th. 2022

 

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▣ For more details on the server maintenance 
 
* Date: 2022. 11. 22 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization proceeds

2. The Halloween event will end.

3. The November event will be held.

   (The details of the event will be announced through the notice on the website after regular inspection.)


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
    
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We'll do our best to serve you better.

Thank you.

2022.11.14 09:23

[NOTICE] Server maintenance on Nov. 15rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 15th. 2022

 

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▣ For more details on the server maintenance 
 
* Date: 2022. 11. 15 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 6:00 AM (5 hours) 
      
* Target: All countries
 
* Update contents: 

1. Server stabilization proceeds

2. The Halloween event will be extended by one week. (The Halloween event map will be open until November 22nd.)

3. A leadership change will proceed.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
    
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We'll do our best to serve you better.

Thank you.

2022.11.07 12:35

[NOTICE] Server maintenance on Nov. 08rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Nov. 08th. 2022

 

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▣ For more details on the server maintenance 
 
* Date: 2022. 11. 08 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries
 
* Update contents: 

1. Server stabilization proceeds


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
    
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We'll do our best to serve you better.

Thank you.

2022.10.31 05:21

[NOTICE] Server maintenance on Nov. 01rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on Nov. 01rd. 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

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