Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2024.01.29 08:45

[NOTICE] Server maintenance on Jan. 30st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Jan. 30st. 2024 

 

---------------------------------------------------------------------------------

▣ For more details on the server maintenance
  
* Date: 2024. 01. 30 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 15:00 (6 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 14:00 (6 hours) 
- UK: 07:00 to 13:00 (6hours) 
      
* Target: All countries 
 
* Update contents: 

1. The location of the resurrection gate for the Angel Wings item has been improved.
- The gate that appears when resurrected after using a resurrection item such as angel wings belongs to
   It is revived in the direction of the force.
   (Example 1: When the Bygenieu character is shot down in the Plain of Bigok, Arlington's power area, if he is revived using angel wings, he will be revived at the warp gate toward the Hermese ruins.)
   (Example 2: When the Arlington character is shot down on the Orina Peninsula, the area of the Bygénieu power, if he is revived using angel wings, he will be revived at the warp gate toward Daisy Abbey.)

2. The force change card has been modified.
- Leadership characters (leader, deputy leader, operational staff) cannot use force change cards.

3. The Christmas event map will be deleted.

4. The Xigncode is updated.

5. A leadership change is underway.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2024.01.22 09:21

[NOTICE] Server maintenance on Jan. 23st. 2024

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Jan. 23st. 2024 

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance
  
* Date: 2024. 01. 23 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 14:00 (5 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 13:00 (5 hours) 
- UK: 07:00 to 12:00 (5hours) 
      
* Target: All countries 
 
* Update contents: 

1.  Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2024.01.15 04:39

[NOTICE] Server maintenance on Jan. 16st. 2024

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Jan. 16st. 2024 

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance
  
* Date: 2024. 01. 16 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours) 
- UK: 07:00 to 10:00 (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1.  Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2024.01.08 10:00

[NOTICE] Server maintenance on Jan. 09st. 2024

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Jan. 09st. 2024 

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance
  
* Date: 2024. 01. 09 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours) 
- UK: 07:00 to 10:00 (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1.  Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2024.01.01 14:55

[NOTICE] Server maintenance on Jan. 02st. 2024

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Jan. 02st. 2024 

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance
  
* Date: 2024. 01. 02 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours) 
- UK: 07:00 to 10:00 (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1.  Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

×