Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2022.03.14 08:01

[NOTICE] Server maintenance on Mar. 15th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 15th. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 03. 15. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 11:00 AM (7 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 10:00 AM (7 hours) 
- UK: 02:00 AM to 09:00 AM (7 hours) 
 
* Target: All countries
 
* Update contents: 
1. Finishing Happy Valentine's event

2. Deleting plain chocolates and Valentine's magic potions.

3. Starting March event

4. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.03.07 10:02

[NOTICE] Server maintenance on Mar. 08rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 08d. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 03. 08. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.02.25 10:09

[NOTICE] Server maintenance on Mar. 01rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on March 01, 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2022.02.21 10:07

[NOTICE] Server maintenance on Feb. 22rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 22d. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 02. 22. (Tuesday)
 
* Maintenance Time 

 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Xigncode update is in progress.

2. January event items will be deleted in bulk.
    - Pilot's proof and bag of blessing items will be deleted.

3. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.02.14 12:39

[NOTICE] Server maintenance on Feb. 15rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 15d. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 02. 15. (Tuesday)
 
* Maintenance Time 
 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

2. Leadership is replaced.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

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