Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.09.06 06:51

[NOTICE] Information on hosting the Doppelganger event in September

Hello, we're ACEonline.
Thank you very much to the members who use ACEonline, and we organized an event for Doppelganger to open their eyes in September.
Please refer to the following for details.
----------------------------------------------------------------
1. Break Doppelganger Gear Event!
◙ Period: From September 6th to October 4th before inspection
• If you hunt a field monster, you will encounter a Doppelganger gear with a certain probability!
• The Doppelganger Gear will earn a generous reward.
(Part of the compensation list: Hyper Option Card Choice Box, Vega's exclusive parts (7 days), Super Armour Option Card Set, Gungnir (1 day), Miracle Chocolate (1 day), Reinforced Gloves (1 day), Deluxe White Chocolate (1 day), Defensive/Avoiding God's Guard (5H), Beast's Teeth (Basic), Doppelganger Piece, etc
• You can get a doppelganger catcher if you connect for more than an hour every day.
• Doppelganger gear can be recalled from level 99 or higher.
• Super item capsules can be produced by combining 'Doppelganger Piece' and 'Doppelganger Catcher'.
• Super Item Capsule: You can obtain one of a set of super option cards, a partial stat initialization card, or an incentive destruction prevention card.
- 200 pieces of doppelganger + 7 doppelganger catchers + 1 million SPI = Super Item Capsule
- The Doppelganger Gear will earn a generous reward.

 

2. Membership additional benefit event
◙ Period: From September 6th to October 03rd after inspection
• If the membership users log on for more than an hour every day, a gift item will be given!
- After inspection on September 6th~September 12th: WP Option Card Choice Box
- September 13 - September 19: Elda's Activator (1 hour)
- September 20 to September 26: Hypermodule Alpha (10 minutes)
- September 27th to October 3rd: Pilot enhancer (5 minutes)

 

3. Test my luck event!
◙ Period: From September 6th to October 4th before inspection
• If you log on for more than an hour every day, you will receive one Surprise WP Random Capsule!
• In the surprise WP random capsule, you can earn up to 50,000 WP in 3WP!

 

4. Happy hour event
◙ Period: From September 6th to October 4th before inspection
• A variety of happy hours are applied every day, and the SP 200% recovery buff is applied every week!
- Monday: 10% off WP stores
- Tuesday: 10% increase in SPI acquisition
- Wednesday: 10% off SPI stores
- Thursday: HP/DP recovery increased by 200%
- Friday: Item drop rate increased by 10%
- Saturday: 20% increase in experience
- Sunday: WP acquisition increased by 10%


5. Other Notes
1) Doppelganger fragments and doppelganger catchers are deleted in batches after the event ends.
2) Event items are paid once per account.
3) If you have any other questions about the event, please contact [1:1 inquiry].
4) The contents of the event are subject to change without prior notice
------------------------------------------------------------------
Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.
Thank you.

2022.09.05 13:32

[NOTICE] Server maintenance on Sept. 06rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 06rd. 2022 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 09. 06 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
    
* Target: All countries
 
* Update contents: 

1. There is a bug fix.
    - Forward base battle progress time will be corrected to 19:00.
    - Other minor bugs are fixed.
2. Event replacement will proceed.
3. A leadership change will take place.
4. Server stabilization proceeds.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.08.29 09:40

[NOTICE] Server maintenance on Aug. 30rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 30rd. 2022 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 08. 30 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 7:00 AM (5 hours) 
    
* Target: All countries
 
* Update contents: 

1. The bug has been fixed.
    - Fixed a bug where the Ice Cream Armor Collection series was not used normally.

    - Fixed a bug that did not cause a particular map effect to disappear.

2. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.08.22 06:22

[NOTICE] Server maintenance on Aug. 23rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Aug. 23rd. 2022 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 08. 23 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.08.12 09:52

[NOTICE] Server maintenance on Aug. 16rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on Aug. 16rd. 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

×