Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.08.09 07:25

[Notice] August 2022 Event Announcement

Hello, we're ACEonline.
We sincerely thank the members who use ACEonline, and we have prepared a blue summer gift event for August.
Please refer to the details below.
-----------------------------------------
1. Let's make a blue gift box!
◙ Period: August 9th After regular inspection ~ August 23rd
• One blue ribbon will be given if you access for more than an hour every day.
• You can collect 14 blue ribbons and produce one 'blue gift box'.
• Combination fee: 5 million SPI
• Blue Property Box Components (All items below can be obtained)
- One look-alike kit for you
- 15% 5 cards for increasing probabilities
- 300 Class B SP kits

2. Membership Additional Benefits Event
◙ Period: After regular inspection on KRW 8,9~ Before regular inspection on September 6
• If you access for more than 80 minutes every day, an additional blue ribbon will be given!

3. Daily attendance check event
◙ Period: After regular inspection on KRW 8,9~ Before regular inspection on September 6
• If you access for more than an hour every day, you will be given items to help you with options and incantations!
- August 9th after regular inspection ~ August 13th: War supplies supply box
- August 14 to August 20: 300WP capsules
- August 21 – August 27: WP Option Card Choice Box
- August 28 – September 3: 300 WP Capsules
- September 4 - September 6: WP Option Initialization Card Choice Box

4. Armour event of the month
◙ Period: After regular inspection on August 9th~ Before regular inspection on August 31st
- Armour appearance of the month: Sonic Spirits Veil appearance, Sonic Electro Defender appearance, Sonic Reptile guard appearance, Sonic Spectre binder appearance

5. Other Notes
1) Blue ribbons will be deleted after the event is over.
2) Event items will be paid once per account.
3) If you have any other questions about the event, please apply through [1:1 inquiry].
4) Event contents are subject to change without prior notice
-----------------------------------------
Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.
Thank you.

2022.08.08 09:26

[NOTICE] Server maintenance on Aug. 09rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on
Aug. 09rd. 2022 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 08. 09 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
    
* Target: All countries
 
* Update contents: 

1. A leadership change will take place.
2. The August event patch will be held.
3. Other minor bugs will be fixed.

4. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.08.05 05:31

[Notice] Information on the occurrence of game and homepage access failure

Hello, this is ACEonline's operations team.

This is to inform you about the phenomenon of not being able to access the web and launcher on August 5, 2022.

Please refer to the information below for details.

-------------------------------------------------------------------------------------------

[Information on connection failure]

☞ Access failure progress time: August 05th, 2022 (Fri)
- Time: 04:30 UTC

There is a problem that the web and launcher are not connected, so we are checking it.
I will try to solve it as soon as possible.

Users who are already accessing the in-game can use the game normally.

We would like to apologize for the inconvenience caused to our members have caused
We will do our best to ensure smooth service.

 

The current connection error has been corrected successfully.

 

-------------------------------------------------------------------------------------------

Thank you.

2022.08.01 09:33

[NOTICE] Server maintenance on Aug. 02rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on Aug. 02rd. 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2022.07.25 07:02

[NOTICE] Server maintenance on July. 26rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 26rd. 2022 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 07. 26 (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

×