Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2022.02.08 09:34

[NOTICE] Forum site reorganization guide

Hello. This is ACEonline.
The forum site has been reorganized.
For more details, please refer to the following.

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1. You can check the contents written on the existing forum site in FORUM (OLD).
- Writing is no longer possible in FORUM (OLD).

 

2. Please write in the newly reorganized FORUM (NEW).
[When logging in for the first time]
- After logging in to the account on the Ace Online site (https://aoeu.masanggames.com/), click LOGIN when writing a post for the first time.
- If this is the first login to the new forum site, fill in the Display Name REQUIRED and Email Address and click Create my Account.
- Check the e-mail sent from the e-mail you have written and click Validate my e-mail address to receive e-mail verification.
- After that, you can use the forum bulletin board normally.

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We hope that members will not experience any inconvenience by referring to the information provided,

and we will always strive to be ACEonline.
 
thank you.

2022.02.08 09:01

[NOTICE] Valentine's Day Event

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline, and we have prepared a Valentine's Day event.
Please see below for details.
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1. Let's combine items with ordinary chocolate and Valentine's magic potion!
◙ Period: After maintenance on February 08 ~ Before maintenance on March 15
• After checking, field monsters have a certain chance to drop plain chocolate.
• And there is a very low chance that Valentine's Magic Potion will drop.
• Combine ordinary chocolate with Valentine's Magic Potion to get various useful items in the game!
- Normal Chocolate 5ea + Valentine's Magic Potion 1ea + 250,000 SPI: Hyper Modular Alpha
- Normal Chocolate 10ea + Valentine's Magic Potion 1ea + 400,000 SPI: Hyper Module Beta
- Normal Chocolate 100ea + Valentine's Magic Potion 3ea + 500,000 SPI: 5000WP Capsule
- Ordinary Chocolate 100ea + Valentine's Magic Potion 5ea + 1,000,000 SPI: Armor Correction Capsule ALL
- Normal Chocolate 200ea + Valentine's Magic Potion 9ea + 3.5 million SPI: Hyper Option Card Choice Box
- Normal Chocolate 300ea + Valentine's Magic Potion 10ea + 5.5 million SPI: 10 Enchantment Destruction Prevention Card
- 1000 Ordinary Chocolate + 50 Valentine's Magic Potion + 30 Million SPI: Absolute Radar Choice Box

 

2. Daily Attendance Check Event
◙ Period: After maintenance on February 08 ~ Before maintenance on March 15
• After maintenance, if you log in for more than 1 hour every day, you will receive 1 Valentine's Magic Potion!

 

3. Membership Attendance Check Event
◙ Period: After maintenance on February 08 ~ Before maintenance on March 15
• After maintenance, if member users log in for more than 1 hour every day, 2 Valentine's Magic Potions will be given out!

 

4. Hidden event in February!
◙ Period: February 12 - February 23
• During the Hidden Event, if you log in for 1 hour every day, you will receive 1 Valentine's Magic Potion!

 

5. Happy Hour Event
◙ Period: After maintenance on February 08 ~ Before maintenance on March 15
- Various happy hour events are held every week.
- Monday: 10% discount at WP Shop
- Tuesday: SP recovery increased by 100%
- Wednesday: HP/DP recovery increased by 100%
- Thursday: SP recovery increased by 100%
- Friday: WP gain increased by 10%
- Saturday: Experience increased by 30%
- Sunday: EXP increase by 20%

 

6. Other notes
1) Ordinary Chocolate and Valentine's Magic Potion will be deleted after the event ends.
2) Event items are paid once per account.
3) For other event related inquiries, please use [1:1 Inquiry].
4) Event contents are subject to change without prior notice
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We would like to thank our members for their interest and enthusiasm for ACEonline,

and we will do our best to become ACE Online that does its best.

thank you.

2022.02.07 09:47

[NOTICE] Server maintenance on Feb. 08rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 08rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 02. 08. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 12:00 AM (8 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 11:00 AM (8 hours) 
- UK: 02:00 AM to 10:00 AM (8 hours) 
 
* Target: All countries
 
* Update contents: 
1. The February event will be held.

2. Website inspection is in progress.

    - The website address has been changed as follows.

      (https://aoeu.masanggames.com/)

    - The forum site has been renewed. [FORUM (NEW)]

    - Previous articles can be found at FORUM (OLD)

    - The customer center address has been changed as follows.

       https://www.masanggames.com/SUPPORT_INQUIRY

3. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

2022.01.28 09:02

[NOTICE] Server maintenance on Feb. 01rd. 2022

Hello. This is ACEonline.
 
We sincerely thank all of you who love ACEonline,
February 01, 2022 (Tuesday) update maintenance will not be carried out.
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2022.01.24 09:39

[NOTICE] Server maintenance on Jan. 25rd. 2022 (2nd Update)

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jan. 25rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 01. 25. (Tuesday)
 
* Maintenance Time 
 
- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours

- UK: 02:00 AM to 08:00 AM (6 hours

 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

 

2. Bug fixation

 - Rare effect choice box bug is fixed

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

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