Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.06.13 10:10

[NOTICE] Server maintenance on Jun. 14rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jun. 14rd. 2022 

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▣ For more details on the server maintenance 
 
* Date: 2022. 06. 14. (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
    
* Target: All countries
 
* Update contents: 

1. Event replacement will proceed.
   (We will inform you of the details of the June event after the regular inspection.)

2. Xigncode update will proceed.

3. A new general armour collection has been added.
    - The Ice Cream Armor Appearance Series has been added to the General Armor Collection.

4. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.06.03 08:42

[NOTICE] Server maintenance on Jun. 07rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jun. 07rd. 2022 
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 06. 07. (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.05.31 06:42

[NOTICE] Information on pre-registration for integrated event server

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline, and we would like to inform you about the integrated event server.
Please see below for details.
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1. Integrated event server
• Integrated event server pre-registration period: May 31, 2022 - June 27, 2022
• Integrated application address: https://aoeu.masanggames.com/?mid=AOEU_EVENTPAGE&no=EventServer_en
• Integrated event server: Korean, European, and Japanese users can enjoy PvP such as mothership battles, base battles, and core occupation battles by copying characters from the server they were playing to the integrated event server!
• You can select up to 3 characters, and even if you copy (transfer) a character to the integrated server, you can use the original character as it is.
• Once selected, the character cannot be changed, so please choose carefully.
• If you do not obtain an account during the pre-application period for the integrated event server, you cannot use the integrated event server, which will open on July 05, 2022.

2. Integration Event Server Limitations
• Option-related items, enchantment-related items, and cash items cannot be purchased from the shop.
• Items in warehouses and brigade warehouses are not transferred.
• The game starts with you being withdrawn from the brigade you originally belonged to. The brigades must be newly created.
• Please note that missions cannot be performed on the integrated event server.
• The language available in the game is English.

3. Notes
• We will notify you through a notice on our website when the event opens on July 5th for details on progress, such as integrated event server rewards.
• Event notices are subject to change without prior notice.
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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.
thank you

2022.05.30 09:48

[NOTICE] Server maintenance on May. 31rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 31rd. 2022 
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 05. 31. (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
    
* Target: All countries
 
* Update contents: 

1. Other minor bugs are fixed.

2. Leadership change is in progress.

3. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.05.23 09:49

[NOTICE] Server maintenance on May. 24rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on May. 24rd. 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

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