Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2024.01.08 10:00

[NOTICE] Server maintenance on Jan. 09st. 2024

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Jan. 09st. 2024 

 

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▣ For more details on the server maintenance
  
* Date: 2024. 01. 09 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours) 
- UK: 07:00 to 10:00 (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1.  Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

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We'll do our best to serve you better.

Thank you.

2024.01.01 14:55

[NOTICE] Server maintenance on Jan. 02st. 2024

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Jan. 02st. 2024 

 

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▣ For more details on the server maintenance
  
* Date: 2024. 01. 02 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours) 
- UK: 07:00 to 10:00 (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1.  Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.12.25 10:01

[NOTICE] Server maintenance on Dec. 26st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Dec. 26st. 2023 

 

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▣ For more details on the server maintenance
  
* Date: 2023. 12. 26 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 13:00 (4 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 12:00 (4 hours) 
- UK: 07:00 to 11:00 (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. A leadership change is underway.

 

2. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.12.19 11:59

[Notice] Christmas event information

Hello. This is ACEonline.
We would like to express our sincere gratitude to our members who have used ACEonline throughout 2023, and we have prepared an event for the upcoming Christmas.
Please see below for further details.

 

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1. An uninvited guest returns to Santa’s village!

◙ Period: After regular maintenance on December 19, 2023 ~ Before regular maintenance on January 30, 2024
• [Toyland] will be added to the city's warp store.

07.PNG

 

• Defend Toyland’s cathedral!

   - At the end of the year, gifts from all over the world are piled up in Toyland's cathedral for the children of Planet Pilon.

     There was information that a Halloween gift thief had arrived at the cathedral targeting the gifts, which included food for monsters.

     Defend the cathedral from the Halloween gift thieves and their remnants! (Duration time: 15 minutes)

     2211.JPG

 

- If you defeat the Halloween gift thief near the cathedral, thieves will flock to the cathedral to loot the gifts.

1211.JPG   

 

- Snowflake circles are awarded when the cathedral defense is successful.
- When using Snowflake Circle, you can obtain one of the items below.
   (Hyper option card choice box, WP option card choice box, WP option reset card choice box,

    WP reward enchantment destruction prevention card, between 50 and 100 A-grade SP recovery kits,

    hyper enchantment card choice box, 10 enchantment destruction prevention card )

 

2. Happy hour event

◙ Period: After regular maintenance on December 19, 2023 ~ Before regular maintenance on January 30, 2024

- Various happy hours apply every week.
- A 50% SP increase buff is applied every day.

- Monday: Item drop rate increases by 20%
- Tuesday: SPI acquisition amount increased by 20%
- Wednesday: 20% discount at SPI store
- Thursday: WP acquisition increased by 20%
- Friday: 20% discount at WP store
- Saturday: Experience increased by 100%
- Sunday: Enchantment success rate increases by 20%


3. Additional Armor of the Month event in progress
◙ Period: December 19, 2023 ~ January 16, 2024
- The Christmas Armor of the Month event will be held.
- Toy black veil, Toy black binder, Toy black guard, Toy black defender

 
4. New Year’s attendance check event in progress
◙ Period: December 24, 2023 ~ January 1, 2024
- If you stay connected for more than 90 minutes every day, you will receive a ‘Lucky Bag’ item.
- If you stay for more than 120 minutes, you will receive an additional ‘lucky lucky bag’.
- When using the lucky bag, you can obtain one of the items below.
    (10 enchantment destruction prevention card, super option card choice box,

     WP enchantment destruction prevention card, WP option reset card choice box,

     between 10 and 20 C-grade SP recovery kits)

 

5. Other matters
- After the event ends, lucky bags and snowflake circles will be deleted.
    (You will be notified through prior notice when deletion is in progress.)
- All event items are paid once per account.
- For other event-related inquiries, please submit via [1:1 inquiry] or cs email.
- Notice contents may change without prior notice.

 

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We would like to thank our members for their interest and passion for ACEonline, and we will strive to become an even better ACEonline.

thank you

 

2023.12.18 09:38

[NOTICE] Server maintenance on Dec. 19st. 2023

Hello everyone.
  
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Dec. 19st. 2023 

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance
  
* Date: 2023. 12. 19 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 15:00 (6 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 14:00 (6 hours) 
- UK: 07:00 to 13:00 (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. A Christmas event will be held.

 

2. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

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