Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.05.17 06:20

[NOTICE] Cygnus event in progress

Hello. This is ACEonline.
We sincerely thank the members who use ACEonline, and catch Golden Cygnus in May!! We have prepared an event.
Please see below for details.


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1. Cygnus Stadium is open!
◙ Event Period: After the regular maintenance on May 17th ~ Before the regular maintenance on June 14nd
• You can move to Cygnus Stadium (war zone) and Cygnus Stadium from the Warp Shop.
• Black Cygnus can be captured with a normal attack.
• If you catch Black Cygnus, Golden Cygnus appears.
• To catch the Golden Cygnus, you must collide with the same type of gear as the gear written on the monster.
• When you collide with Golden Cygnus with the same gear, you can get [Cygnus's Wings, Golden Box]
• Colliders and their forces are rewarded
• Colliders also receive rewards given to their factions
• No rewards are given to deceased users.
• If you are a general user, Cygnus does not explode and rewards are not paid even if you collide.
• Cygnus summoned to the war map will automatically disappear 2 hours after being summoned.
• You can combine event items using Cygnus' wings.

- Cygnus' Wings 10ea + 1,000,000 SPI: Cygnus's Healing Potion (HP) (100ea)
- Cygnus Wings 20 + 2 million SPI: Cygnus Restorative (DP) (100)
- 100 Cygnus Wings + 3 million SPI: Cygnus' Core
- Cygnus Wings 500 + 10 Million SPI: 1st Hyper Weapon Choice Box
- 700 Cygnus Wings + 5 Glory of Power + 20 million SPI: Hyper Option Card Choice Box


2. Daily Attendance Check Event
◙ Event Period: After the regular maintenance on May 17th ~ Before the regular maintenance on June 14nd
• If you log in for more than 1 hour every day, you can get Cygnus' Lucky Bag!
• You can acquire a small amount of Cygnus' wings from Cygnus' Lucky Bag.

 

3. Membership additional benefits event!
◙ Event Period: After the regular maintenance on May 17th ~ Before the regular maintenance on June 14nd
• One additional Cygnus Lucky Bag will be given to players using membership who log in for more than 1 hour every day in the game!


4. Weekend Burning Level Up Event!
◙ Event Period: After the regular maintenance on May 17th ~ Before the regular maintenance on June 14nd
• 30% EXP increase buff is applied every Saturday and Sunday!

 

5. Other Notes
1) Cygnus' wings and Cygnus' lucky bag will be deleted after the event ends.
2) Event items are paid once per account.
3) For other event related inquiries, please use [1:1 Inquiry].
4) Event contents are subject to change without prior notice


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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACE Online that does its best.

thank you.

2022.05.16 09:42

[NOTICE] Server maintenance on May. 17rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 17rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 05. 17. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
    
* Target: All countries
 
* Update contents: 

1. The April event ends.

2. May event begins.

   - Details on the event will be provided through notice after regular maintenance is completed.

3. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.05.10 22:28

[NOTICE] German server game connection failure and normalization notice

Hello. This is ACEonline.

May 10, 2022 We inform you about the connection failure to the German server (PROKYON).

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Today, the game was not connected normally due to an unexpected connection failure while using the (PROKYON) game on the German server.

- Failure Server: Germany Server (PROKYON)
- Disability time: 2022.05.10 approx. 21:00 ~ approx. 24 o'clock
- Reward: 100% of Happy Hour EXP 100% event from 00:00 to 24:00 on May 10, 2022
 
Once again, we would like to apologize for any inconvenience caused to members due to the inability to access the game.

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We are very sorry for any inconvenience you may have experienced.

 

thank you.

2022.05.09 06:01

[NOTICE] Server maintenance on May. 10rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 10rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 05. 10. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.05.03 04:30

[Notice] This month's Armor Event Information

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline, and we have prepared this month's Armor Event to welcome May.
Please see below for details.

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[ Armor Event of the Month ]

◙ Period: May 3 after regular maintenance ~ May 31

• During the event period, the armor effect of the month is applied to the following armor for 30 days.

- Independence Veil, Independence Binder, Independence Defender, Independence Guarder

 

※ Event contents are subject to change without prior notice

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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.

 

thank you.

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