Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.

2018.06.05 09:01

[Announcement] No Server Maintenance on June, 6th

Hello, this is Ace Online.

First of all, we would like to thank everyone for all your support.
There will be no server maintenance on June, 6th, 2018.

Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.

Thank you.

2018.05.29 09:24

Privacy policy's pop up will be shown

Hello everyone, this is AceOnline team. 

In accordance with new european privacy policy (GDPR), our log-in system will be a little bit changed after tomorrow's(2018/5/29) maintenance.

First of all, there will be a pop-up screen including new policy when the laucher is shown.  

There will be "I agree" and "I don't agree" as a below screenshot.


If you click "I don't agree", the laucher will be turned off automatically, 

If you click "I agree", the agreement pop-up will be disappeared, you can log-in through the launcher. 

It will be little bit more complicated than past, but for observing international regulation, we would like to ask for your cooperation.

Thank you for your interest in our game, always. 

2018.05.29 09:09

[Announcement] Server maintenance on May. 30th. 2018

Hello everyone.

Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 30th. 2018.  

▣ For more details on the server maintenance 

* Date: 2018. 5. 30. (Wednesday)

* Maintenance Time 

- Turkey: 04:00 AM to 7:00 PM (3 hours) 
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)

* Target: All countries

* Update contents: xigncode upgrade regarding windows 10

※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
              Please exit the game before the server maintenance for saving your data stably. 

We’ll do our best to serve you better.

Thank you.

2018.05.23 06:25

German server's influence error.

Hello, everyone. 
Here is a information regarding german server's influence error. 

Because of today's server error, all the influences of german server were initialized, so we couldn't make leadership in this week. 
We're very sorry for this inconvenience caused and we will proceed to make a leadership in further maintenance. 
Once again, we apologize that you've experienced this problem.

Thank you for your interest in our game every time. 

2018.05.18 09:59

Revised Privacy Policy

Hello everyone, 

We have some information for you. 

According to GDPR, we added several article to our Privacy Policy. 

Please take below added article into refernece.



14. Duty of Notification regarding Policy Change

When any contents of the current Privacy Policy are added, deleted or modified, we shall give notice at least 7 days prior to the enforcement of the revised version, by displaying the modifications on ‘Notice’ at the Homepage website.

• Notification date: 18th  of May, 2018

• Enforcement date: 25th  of May, 2018

15. GDPR

   General Data Protection Regulation(GDPR) enters into force in the EU.   The GDPR aims primarily to give individuals control over their personal data and simplify the regulatory environment for businesses by unifying the laws within the EU. When the GDPR takes effect, it is directly binding and applicable in all EU countries.

   The GDPR affects all EU customers, as well as companies located in the EU. As Masangsoft has members who are located in the EU, we want to make sure that it provides all players with the rights that the GDPR introduces, e.g., we will inform you about how we are using your data in detail in our new version of the Privacy Policy, we will provide you with the copy of your personal data or delete your account (together with the personal data about you) upon your request.

  If you are playing from outside of the EU, then besides the GDPR, we also respect the rights granted to you with regard to your personal data under the applicable laws. At the same time, we also provide you with the rights that the GDPR stipulates. It is your choice to which extent you want to exercise them, and the rights do not create any additional obligations for you.  

   Also, you will be able to object to the processing of your personal data. You will be able to express your objections by submitting a ticket HERE  and we will pass it to the competent department for proper reaction.

 An updated version of Privacy Policy takes effect on May 25, 2018.


Thank you.