Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2017.07.05 09:29

About regular Inspection running time

Hi, The ACE Online.

good day,
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We really appreciate you giving love for ACE Online,

2017, 7, 5 (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 7, 5 (Wednesday)

* Check the time

- Turkey: 04:00 to 12:00 (8 hours) + extension (1 hours)
- Germany, Italy, France, Spain, Poland: 03:00 to 11:00 (8 hours) + extension (1 hours)
- UK: 02:00 to 10:00 (8 hours) + extension (1 hours)

* Target: All countries

* Check the contents:  Event progress, Server stabilization


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always do our best for the best ace online.

Thank you

2017.07.04 09:14

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 7, 5 (Wednesday) , please check the relevant information regularly about running time

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▣ regular inspection guidance

* Date: 2017, 7, 5 (Wednesday)

* Check the time

- Turkey: 04:00 to 12:00 (8 hours)
- Germany, Italy, France, Spain, Poland: 02:00 to 10:00 (8 hours)
- UK: 01:00 to 09:00 (8 hours)

* Target: All countries

* Check the contents:  Server Stabilization,  event patch process 

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always do our best for the best ace online.

Thank you

2017.07.04 04:52

Catch the Golden Signus!

Hello,  Ace Online.

Thank you to the many members who love and love Ace Online.

We have created an exciting sports event that will blow away the hot heat.

Experience a different event on the huge Cygnus Stadium map.


Please refer to the following for details.

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◈ Event period: on July 5 (After regular inspection) ~ July 26 (Regular inspection before)

1. Catch the Golden  Signus!

   image992.png

 

 ☞ Black Cygnus can be caught through ordinary attacks

 ☞ If you catch the black signal, you will see the golden signal.

 ☞ To catch Golden Signals, you must hit the same type of gear as the one on the monster

 ☞ You can get a victory flag, a golden box when you hit the Golden Cognus with the same gear

 ☞ Rewards are given to the opponent and the opponent's forces

 ☞ The conflicting person receives the reward given to his power.

 ☞ No compensation is paid to the dead user

 ☞ If you are a general power user, you will not be compensated unless the signal goes off even if it crashes.

 ☞ If you meet one of the following conditions when you catch a Black Cygnus, you will be compensated accordingly

① First damage sufferer

② Those who suffered the most damage

③ Lastly, the person who suffered damage to Black Cygnus

④ The one who suffered 500 damage to Black Cygnus

      (Note: you will not receive compensation if you do not hit for more than 2 minutes with 500 damage)


 

< Signus Stadium (War Area)>

☞ In order to start a game in a war zone, you have to put down a mysterious monster in the middle of the event map

☞ Monsters in question appear at the center of the arena at regular intervals

☞ Defeat the monster in the center of the map and after a while, golden and black signs will appear

☞ There are more rewards in war zones

<Cygnus Stadium>

☞ No question monster appears in the center of the arena

☞ Golden and Black  Signus are summoned at regular intervals

2. Before competition: Collect the flag of victory!

  <Flag of Victory>

  

 image993.png

☞ The number of victory flags collected by each party from the 2nd week of the event will be disclosed.

☞ After the end of the event, the winner who collects most of the victory flag will be rewarded.

☞ Reward items: 1 power change card, 2 super level up card

<Power change card>

 

image995.png

3. KORIUM EXCHANGER

◈ KORUM EXCHANGE placement period: It will be arranged for a certain period after July 27th

☞ After the event, a KORIUM exchange is placed in each village

☞ After the event, you can combine the flags of victory with KORIUM items

For more information on the Flags of the Victory Formula, we will be notified before the KORUM exchange is placed

☞ Items obtained by combining the flags of victory can be exchanged at the KORIUM exchange

☞ Items to be exchanged will be announced at a later announcement.

※ Other details: When removing the KORIUM exchanger, KORIUM pieces, neutralized KORIUM items, and victory banners will be removed at once.

 

 

 

4. Armor Event of the Month

 ☞ The armor effect of this month is applied to the watermelon armor for 30 days.

 ☞ During the event, the Summer Limited Edition Watermelon Armor appears in the Armor Collection capsule.

 

 

 

5. Summer, Celebration! Limited edition advanced weapon effects added!

   image991.png

 ☞ After finishing the event, you can acquire [Advanced Weapon Effect] Dolphin by exchanging at the village's KORIUM exchanger

 ☞ After finishing the event, [Cash advance effect] dolphin is added to Cash shop

 ※ Others: It will be sold at cash store until the KORIUM exchanger disappears.

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Thank you for your interest and enthusiasm for keeping Ace Online,

We will make our best efforts to become Best for Best Europe Ace Online.

Thank you.

 

 

 

 


2017.06.27 05:01

About regular Inspection

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

2017, 6, 28 (Wednesday) , please check the relevant information regularly about running time

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▣ regular inspection guidance

* Date: 2017, 6, 28 (Wednesday)

* Check the time

- Turkey: 04:00 to 8:00 (4 hours)
- Germany, Italy, France, Spain, Poland: 02:00 to 06:00 (4 hours)
- UK: 01:00 to 05:00 (4 hours)

* Target: All countries

* Check the contents:  Server Stabilization

※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

we will always do our best for the best ace online.

Thank you

2017.06.20 10:21

not regular inspection

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
 ::

date: 6, 21, 2017 (WED)

regular inspection is not progress.

Please refer to this guide(comment), really hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always. forever.

Thank you.

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