Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.03.07 10:02

[NOTICE] Server maintenance on Mar. 08rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 08d. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 03. 08. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.02.25 10:09

[NOTICE] Server maintenance on Mar. 01rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on March 01, 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2022.02.21 10:07

[NOTICE] Server maintenance on Feb. 22rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 22d. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 02. 22. (Tuesday)
 
* Maintenance Time 

 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Xigncode update is in progress.

2. January event items will be deleted in bulk.
    - Pilot's proof and bag of blessing items will be deleted.

3. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.02.14 12:39

[NOTICE] Server maintenance on Feb. 15rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Feb. 15d. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 02. 15. (Tuesday)
 
* Maintenance Time 
 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

2. Leadership is replaced.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.02.08 09:34

[NOTICE] Forum site reorganization guide

Hello. This is ACEonline.
The forum site has been reorganized.
For more details, please refer to the following.

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1. You can check the contents written on the existing forum site in FORUM (OLD).
- Writing is no longer possible in FORUM (OLD).

 

2. Please write in the newly reorganized FORUM (NEW).
[When logging in for the first time]
- After logging in to the account on the Ace Online site (https://aoeu.masanggames.com/), click LOGIN when writing a post for the first time.
- If this is the first login to the new forum site, fill in the Display Name REQUIRED and Email Address and click Create my Account.
- Check the e-mail sent from the e-mail you have written and click Validate my e-mail address to receive e-mail verification.
- After that, you can use the forum bulletin board normally.

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We hope that members will not experience any inconvenience by referring to the information provided,

and we will always strive to be ACEonline.
 
thank you.

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