NEWS
Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.03.20 10:10

[NOTICE] Server maintenance on Mar.21st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar. 21st. 2023

 

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▣ For more details on the server maintenance 
  
* Date: 2023. 03. 21 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.03.13 06:43

[NOTICE] Server maintenance on Mar.14st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar. 14st. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 03. 14 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.03.06 09:52

[NOTICE] Server maintenance on Mar.07st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar.07st. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 03. 07 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.02.27 09:54

[NOTICE] Server maintenance on Fed.28st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Fed. 28st. 2023   

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 02. 28 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.02.22 06:44

[NOTICE] Temporary maintenance notice (23.02.22)

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Fed. 22st. 2023   

 

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▣ Temporary inspection in progress 
  
* Date: 2023. 02. 22 (wednesday) 
 
* Maintenance Time 

- Türkiye: 10:00 AM to 11:30 AM (1hours 30 minutes) 
- Germany, Italy, France, Spain, Poland: 08:00 AM to 09:30 AM (1hours 30 minutes) 
- UK: 07:00 AM to 8:30 AM (1hours 30 minutes) 
      
* Target: All countries 
 
* Update contents: 

1. Fixed the current problem of bouncing in some maps


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

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