Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2018.04.10 09:17
[Announcement] Server maintenance on Apr. 11th. 2018
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Apr. 11th. 2018.
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▣ For more details on the server maintenance
* Date: 2018. 14. 3. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 7:00 PM (3 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)
* Target: All countries
* Update contents: Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2018.04.03 09:35
[Announcement] No Server Maintenance on April 4th
Hello, this is Ace Online.
First of all, we would like to thank everyone for all your support.
There will be no server maintenance on April, 4th, 2018.
Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.
Thank you.
2018.03.30 01:42
Check this Spring Event!
Hello,
Thank you for your interest in our game.
Let me introduce our Spring Event!
Please check these below events and get some luck!
1. Strategy Point war.
-
Period : 8, 13, 14, 15, 20, 21,
22, April (12~24h)
-
4 more strategy points will be
added on every Friday, Saturday and Sunday in this period.
2. Check the Attendance -Period : 16 ~ 22, April -Get these items after play this game for one hour in event period! -You can get WP option card, WP option initialize card, WP armor
card, so on randomly from Super Supply Box. 3. Happy Hour Buff event
-Period : 8~22,
APR 4.
Armor
of this Month -
Period : 8~22, APR
- “Armor of this month” effect will be applied on below armor for 30 days. Thank you!! 
2018.03.27 08:57
[Announcement] Server maintenance on Mar. 28st. 2018
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Mar. 28st. 2018.
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▣ For more details on the server maintenance
* Date: 2018. 03. 28. (Wednesday)
* Maintenance Time
- Turkey: 05:00 AM to 9:00 PM (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 7:00 AM (4 hours)
- UK: 02:00 AM to 06:00 AM (4 hours)
* Target: All countries
* Update contents: Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2018.03.20 09:23
[Announcement] Server maintenance on Mar. 21st. 2018
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Mar. 21st. 2018.
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▣ For more details on the server maintenance
* Date: 2018. 03. 21. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 12:00 PM (8 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 10:00 AM (8 hours)
- UK: 01:00 AM to 09:00 AM (8 hours)
* Target: All countries
* Update contents: Server Stabilization and network inspection
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.