Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2017.04.04 12:16
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 4, 5(Wednesday) , please check the relevant information regularly.
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▣ regular inspection guidance
* Date: 2017, 4, 5 (Wednesday)
* Check the time
- Turkey: 05:00 ~ 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 03:00 ~ 09:00 (6 hours)
- UK: 02:00 ~ 08:00 (6 hours)
* Target: All countries
* Check the contents: Easter event progress, Server stabilization
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always do our best for the best ace online.
Thank you
2017.03.29 10:30
Ace Online Surprise Event: ~
Hi, Ace Online.
Thank you for your continuous encouragement to the Ace Online Event,
Based on feedback from the users until the Easter event, we have provided a event to enjoy.
Please refer to the following for the contents of the event.
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Event Details
Extra summon event before the base!
Duration: March 31 (Fri) - April 4 (Tue.): It will be held for 5 days.
There are also three additional base summons.
Attendance event!
Duration: March 30 (Thu.) - April 4 (Tue.): It will be held for 5 days.
During the initial connection, 50 Class-C SP kits and 50 additional Class-K SP kits will be added for more than one hour of play.
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Thank you for your interest and love for Ace Online.
we will always do our best for the best ace online.
Thank you.
2017.03.28 10:18
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 3, 29(Wednesday) , please check the relevant information regularly.
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▣ regular inspection guidance
* Date: 2017, 3, 29 (Wednesday)
* Check the time
- Turkey: 05:00 ~ 09:00 (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 ~ 07:00 (4 hours)
- UK: 02:00 ~ 06:00 (4 hours)
* Target: All countries
* Check the contents: Server & System Stabilization
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always do our best for the best ace online.
Thank you
2017.03.21 09:58
not regular inspection.
Hi, The ACE Online.
:
We really appreciate you for giving love to ACE Online,
March 22, 2017 (WED)
regular inspection is not progress.
Please refer to this guide(comment), really hope you no inconvenience about Ace Online play.
Ace Online is make to go along with users. always.
Thank you.
2017.03.14 09:38
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 3, 15(Wednesday) , please check the relevant information regularly.
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▣ regular inspection guidance
* Date: 2017, 3, 15 (Wednesday)
* Check the time
- Turkey: 04:00 ~ 11:00 (7 hours)
- Germany, Italy, France, Spain, Poland: 02:00 ~ 09:00 (7 hours)
- UK: 01:00 ~ 08:00 (7 hours)
* Target: All countries
* Check the contents: Server & System Stabilization, EP4-6 update progress
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always do our best for the best ace online.
Thank you