Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2018.01.09 08:30
[Announcement] No Server Maintenance on January 10th
Hello, this is Ace Online.
First of all, we would like to thank everyone for all your support.
There will be no server maintenance on January. 10th. 2018.
Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.
Thank you.
2018.01.05 01:58
[NOTICE] Temporary stop giving some support items for new users
Hello everyone.
Thank you so much for your interest in our ACEOnline.
We will stop giving some support items for new users.
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* Temporary ceasing items : MEMBERSHIP(5 DAYS) (LEVEL 10-70)
* Date : 5th. JAN. 2018
* Reason : There are some systemic errors in the membership system. We will stop giving membership before fixing the error.
Sorry for inconveniences. We will fix this error as soon as possible.
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We’ll do our best.
Thank you.
2018.01.02 09:23
[Announcement] Server maintenance on Jan. 03rd. 2018
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Jan. 03rd. 2018.
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▣ For more details on the server maintenance
* Date: 2018. 01. 03. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 8:00 PM (4 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 06:00 AM (4 hours)
- UK: 01:00 AM to 05:00 AM (4 hours)
* Target: All countries
* Update contents: Leadership change, Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2017.12.26 10:11
[Announcement] Server maintenance on Dec. 27th. 2017
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Dec. 27th. 2017.
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▣ For more details on the server maintenance
* Date: 2017. 12. 27. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 7:00 PM (3 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 05:00 AM (3 hours)
- UK: 01:00 AM to 04:00 AM (3 hours)
* Target: All countries
* Update contents: Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2017.12.20 07:37
[Announcement] Christmas Event (RENEWAL)
Hello everyone.
Thank you so much for your interest in our ACEonline.
There will be Merry Christmas & Happy New Year Event soon.
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☞ PERIOD: December 21st 2017 - January 18th 2018
☞ Event Contents
1. Christmas Season Time Gift Event
- PERIOD: December 21st - December 25th
- We will give you a gift when you log in from 18:00 to 20:00
※ In case of Christmas gift, you can get hyper enchant cards randomly.
2. More Strategy Point Event
- PERIOD: December 28th - December 31st, January 1, January 6, January 7, January 13, and January 14(renewal)
- Strategy points will be created additionally from 00:00 to 24:00.
3. Happy Week Event
- Experience various buff effect during the Christmas event!
4. Happy New Year!
- When you log in on January 1st 2018, we'll give you a Nation Change Card
5. Monthly Armor Event
- PERIOD: 21st. DEC. 2017. After Maintenance ~ 18th. JAN. 2018. Before Maintenance
- Monthly Armor Buff will be applied on Toy series Armor
※ etc
- You can get an event item per an account.
- Monthly Armor Buff will last for 30 days.
- Depending on Gears, different Marks will be given on 22nd. DEC.
- Instead of Core Conquest event, there will be Strategy Point Event on January 1, January 6, January 7, January 13, and January 14.
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We hope you have a wonderful Christmas holiday!
Thank you.