Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.07.04 10:04

[NOTICE] Server maintenance on July. 04rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 04rd. 2022 

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▣ For more details on the server maintenance 
 
* Date: 2022. 07. 04 (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

2. Leadership replacement will take place.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

2022.06.30 08:48

[NOTICE] Integrated battlefield opening and how to proceed with the event

Hello, we're ACEonline.
Thank you very much to our ACEonline members.
Finally, on July 5th (Tuesday), an integrated battlefield event server will be opened where fellow pilots from various servers in Korea, Japan, and Europe can meet on one server!
Since this is the first global event, there may be some operational inadequacies or things that you are not satisfied with.
There may be errors that have been tested as much as possible but have not been confirmed.
However, we will analyze the event data, receive feedback from users, and improve it so that it can be a continuous event in the future.
We will do our best to provide the best service.
I would like to thank you once again for waiting.
Please refer to the following for more information.
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(1) How to connect
• Client download link:
https://aoeu.masanggames.com/AOEU_DL

   1.png

 

• If you apply in advance after installing the client, you can access it with a pre-issued ID and temporary password.

99b983892094b5c6d2fc3736e15da7d1.png

• If you don't remember your ID and password, please access the link below.
  -
https://aoeu.masanggames.com/?mid=AOEU_EVENTPAGE&no=EventServer_en

 

(2) How to use the Integrated Battlefield Event Server
• The language on the integrated battlefield event server is available in English.
• The integrated battlefield event server will conduct a power battle with users from all over the world as the characters used by the existing server.
• For fairness based on the differences in items by country, only equipment items in the equipment and inventory were transferred at the first global event.
• Equipment items on this server will not disappear.
• Infitini field and arena content are not available on the integrated battlefield event server.
• The character name will be initialized when accessing the game.
• The base battle and the core occupation battle will be held randomly for 24 hours.
• Cash stores are not available.
• Only the following items are sold in all stores, including the Warpoint store:
   - CSP 50, SS800, Reinforced Search Eye (50), Ammunition Refill Box
• The event server does not have leadership.
• 100 million SPI will be paid on the first connection.
   - If you have a maximum SPI, you may not be paid.
• Depending on the speed of the Internet in Korea, Europe, and Japan, there may be some delays during the game.

 

(3) Day and time of the week before the bus race
• The mother ship competition is held twice a week, and the date and time are as follows.
   - 1st: Saturday at 8 p.m
   - 2nd: Sunday at 10 a.m

 

(4) a stronghold battle
• The base competition is randomly created and held for one day every day.

 

(5) Event Rewards

• Application period: July 21st to August 4
• After the event server is closed, the following Happy Hour will be applied to those who win the final power point score after the integrated battlefield event server is closed.

   [The power to win]
    - Monday: INCHANT SUCCESS RATE INCHANT
    - Tuesday: 20% increase in SPI acquisition
    - Wednesday: SPI store discounts increased by 20%
    - Thursday: 20% increase in WP acquisition
    - Friday: 20% increase in WP store discounts
    - Saturday: 50% increase in experience
    - Sunday: 50% increase in experience

• The following happy hour applies to the defeated power.

   [Losing power]
    - Monday: In-Chant success rate increased by 10%
    - Tuesday: 10% increase in SPI acquisition
    - Wednesday: SPI Store Discounts Increase by 10%
    - Thursday: 10% increase in WP acquisition
    - Friday: 10% increase in WP store discounts
    - Saturday: 25% increase in experience
    - Sunday: 25% increase in experience

 

(6) After the end of the integrated battlefield event
• After the integrated battlefield event, the copied characters will be deleted in batches, and in any case, transfer to this server will not be possible.
• All game content within the integrated battlefield will not affect this server at all.
• However, compensation will be paid to this server after the event.

 

(7) Other
• The integrated battlefield will continue to be held irregularly, and we will inform you of the event through a notice in advance.
• The information we informed you can be changed without prior notice.

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Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

2022.06.27 09:37

[NOTICE] Server maintenance on Jun. 28rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jun. 28rd. 2022 

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▣ For more details on the server maintenance 
 
* Date: 2022. 06. 28 (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

2022.06.20 10:03

[NOTICE] Server maintenance on Jun. 21rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Jun. 21rd. 2022 

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▣ For more details on the server maintenance 
 
* Date: 2022. 06. 21 (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.06.14 06:50

[NOTICE] Information about the June event

Hello, we're ACEonline.
We sincerely thank the members who use ACEonline, and we have prepared a watermelon island event for June.
Please refer to the following for more information.

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1. We invite you to Watermelon Island!
◙ Period: From regular inspection on June 14th to regular inspection on July 12th
• You can enter the Watermelon Island map through the Wharf store
• A rare monster, Candy's Watermelon Jet, drops a square watermelon with a low probability
• The user who attacks the "Big Penguin Robot Core" of the Watermelon Island boss Monster Penguin will be dropped. (However, it is not dropped for users who do not attack for a certain period of time.)
• Square watermelon: You can get one of the items below as a random box item.

  (10-person chant anti-destruction card, hyper-option card choice box, thin window and accurate sight (5H), blade of improvement (5H), mini recovery set item, hypermodule alpha, elda activator (1H), pilot enhancer, advanced probability card, basic probability card)

 

2. Square Watermelon Making Event
◙ Period: From regular inspection on June 14th to regular inspection on July 12th
• Access for more than an hour every day to earn a pink ribbon!
• Pink ribbon combination: 500 watermelons + 2 pink ribbons + 1 million SPI = Square watermelon

 

3. Daily Attendance Check Event
◙ Period: From regular inspection on June 14th to regular inspection on July 12th
• Access for more than an hour every day to obtain proof of the pilot!
• Proof combination expression in pilot
- 7 Proofs from Pilot + 2 Million SPI = Super Option Card Choice Box


4. Membership bonus event!
◙ Period: After regular inspection on June 14th ~ July 11th
• If any of the players who are using the membership log on to the game for more than an hour each day, the following event items will be awarded!
- After regular inspection on June 14 ~ June 20 : Hypermodule Beta (10 minutes)
- June 21 - June 27: Intuition of the marksman (5 minutes)
- June 28 to July 04: The eyes of a marksman (5 minutes)
- July 05 - July 11: Hermes's shoes (1 day)

 

5. Happy Hour Event
◙ Period: From regular inspection on June 14th to regular inspection on July 12th
• Happy hour events will take place during the event period.
- Monday: Rare option drop rate increased by 30%
- Tuesday: 10% increase in item drop rate
- Wednesdays: 10% off WP stores
- Thursday: 100% increase in HP/DP recovery
- Friday: 100% increase in SP recovery
- Saturday: 30% increase in experience
- Sunday: 30% increase in experience

 

6. This month's Armour event in June
◙ Period: After regular inspection on June 14th ~ July 12th
• This month's Armor effect will be applied to the newly added ice cream series Armor after regular inspection.

 

7. Other Notes
1) The proof of the pink ribbon and pilot will be deleted in batches after the event ends.
2) Event items are paid once per account.
3) For other event-related inquiries, please apply through [1:1 inquiry].
4) The contents of the event are subject to change without prior notice

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Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

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