Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.03.27 09:40

[NOTICE] Server maintenance on Mar.28st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar. 28st. 2023

 

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▣ For more details on the server maintenance 
  
* Date: 2023. 03. 28 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Fixed a bug where warp invincibility was not applied when passing through warp under certain circumstances.

2. A leadership change is underway.

3. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.03.21 04:27

[NOTICE] Spring event information

Hello. This is ACEOnline.
We sincerely thank the members who use ACEonline, and we have prepared a spring event for April.
Please see below for details.

 

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1. Spring Attendance Check Event
◙Period: March 21st - May 02nd
• If you log in for more than 60 minutes every day, attendance check items are paid!
- After regular inspection on March 21st ~ 22nd: SPI capsule
- March 23th ~ 24th: Miracle Chocolate (1 day)
- March 25th - 27th: Mystery Capsule
- March 28th - 29th: Lucky Capsule

- March 30th - 31th: munitions factory supply box

- April 1 - April 3: War Supply Box

- April 4 - April 6: Phillon's Box
※ Attendance check items after April 6 will be notified after the regular inspection next week.

 

2. Cumulative time breakthrough event
◙Period: March 21st - May 02nd
• If you log in for more than a certain period of time, you will receive an event item.
- 120 minutes: 1 war material supply box

 

3. Membership additional benefit event
◙Period: March 21st - May 02nd
• A gift is given when a member user stays logged in for more than 90 minutes!
- After regular maintenance on March 21st - 27th: 900WP
- March 28 ~ April 3: Hyper Module Beta (10 minutes)

- April 4 ~ April 10: Energy Tonic of Combat Pilot (5 minutes)
※ Additional membership items after April 04 will be announced after the regular maintenance next week.

 

4. Happy Hour Event
- Sunday: 20% increase in EXP
- Monday: Item drop rate increased by 20%
- Tuesday: 50% penalty when shot down
- Wednesday: 10% increase in WP acquisition
- Thursday: 50% increase in SP recovery
- Friday: 10% discount on WP shop
- Saturday: 10% discount at SPI shop

 

※ Other notes
1) Event items are given once per account.
2) For other event-related inquiries, please submit them through [1:1 Inquiry].
3) Event contents are subject to change without prior notice.

 

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We would like to thank our members for their interest and passion for ACEonline, and we will do our best to become ACEonline.

thank you

2023.03.20 10:10

[NOTICE] Server maintenance on Mar.21st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar. 21st. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 03. 21 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.03.13 06:43

[NOTICE] Server maintenance on Mar.14st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar. 14st. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 03. 14 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2023.03.06 09:52

[NOTICE] Server maintenance on Mar.07st. 2023

Hello everyone.  
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Mar.07st. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 03. 07 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

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