Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2017.04.11 10:17
Ranking of global compensation
Good day
The ACE Online.
corium Gemstones Collection Ranking Pre-Event We will guide you the ranking of global compensation for each gear.
Please refer to the following for details.
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<Ranking of global compensation by each gear>
First place: 300,000 event cache
Second place: 100,000 event cache
Third place: 5,000 event cache
※ etc
The deadline for using the event cache to be paid is 30 days and will expire after 30 days.
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Thank you for your interest and enthusiasm in keeping Ace Online online.
We will make our best efforts to become Best Ace Online.
Thank you.
2017.04.11 09:31
not regular inspection.
Hi, The ACE Online.
We really appreciate you for giving love to ACE Online,
::
April 12, 2017 (WED)
regular inspection is not progress.
Please refer to this guide(comment), really hope you no inconvenience about Ace Online play.
Ace Online is make to go along with users. always.
Thank you.
2017.04.05 07:52
About regular Inspection running time
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 4, 5(Wednesday) , please check the relevant information regularly.
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▣ regular inspection guidance (running time)
* Date: 2017, 4, 5 (Wednesday)
* Check the time
- Turkey: 11:00 ~ 11:30 (30 minutes)
- Germany, Italy, France, Spain, Poland: 09:00 ~ 09:30 (30 minutes)
- UK: 08:00 ~ 08:30 (30 minutes)
* Target: All countries
* Check the contents: Easter event progress, Server stabilization
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always do our best for the best ace online.
Thank you
2017.04.04 18:12
Ace Online Easter Events (modification)
Good day. Ace Online.
The cold winter has passed and a new spring season has arrived.
In spring, Ace Online team organized a Easter event.
Please refer to the following for more details.
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[Easter Events]
- Progress period(Europe): Wednesday, April 5, 2017 to Wednesday, April 26, 2017
EVENT 1. Attendance Event
- One item of Korium neutralizer item per account will be paid to those present during the event.
(One more Korium-neutralizing agent will be added if it has passed more than one hour.)
EVENT 2. Competition for the collection of Korium Gemstones
① The command of the headquarters, the collection of the stone
- All map monsters of Korium items will be dropped. (Excluding burning map target)
- One Infinity Dungeon Clear Korium Pocket (55 pieces of Korium Ore) will be paid.
- You can acquire a Korium Gemstones item in probability when you acquire a Boss Loot Box.
- If an item fails to be fortified and destroyed, additional kerosene stones will be awarded.
(Ex: If you fail to enchant an enchantment, you will receive X2 of the number of destroyed enchants.
=> 11 Enchantment Strengthening If you fail to destroy it, you will receive 22 Korium stones.
- At the time of level-up, Korium stones are paid.
Lv 1 to Lv 48: 1
Lv 49 ~ Lv 72: 10
Lv 73 ~ Lv 86: 20
Lv 87 ~ Lv 100: 30
Lv 101 ~ Lv 115: 10
- When you combine Korium Neutralizer with 10,000,000 SPI, you can acquire a Koranic Pocket (100 Korium stones).
② Before the competition
- Korium Gemstones are collected and ranked by each gear.
(If you have the same rank, the higher the level and the higher the experience, the higher the ranking.)
- reward
1st place: 10 blue gift boxes
2nd place: 8 blue gift boxes
3rd place: 7 blue gift boxes
4th place: 6 blue gift boxes
5th place: 5 blue gift boxes
6th to 10th: Three blue gift boxes
11th to 30th place: 2 blue gift boxes
31st to 50th place: 1 blue gift box
(The components of the blue gift box are the new Appearance Change Kit, Enchantment Probability Increase Card, and Class B SP Recovery Kit.)
③ Replace the Korium to obtain items!
- You can combine Korium fractions, Korium Chloride, and Neutralized Korium with Korium Neutralizer and Korium Ore.
- Through the event shop, Korium Pieces, Neutralized Korium KIT items, Computer Random Box, Hyper-inorganic Capsule etc.
You can acquire various items.
EVENT 3. Armor Event of the Month
- Period: Wednesday, April 5, 2017 to Wednesday, April 26, 2017
- A bonus feature is added to the options of the specified armor during the event. (Increase the damage of each gear)
※ Precautions
- At the end of the event, Korium ORAL, Korium neutralizer, Korium fragment,
The item will be deleted.
- Event details are subject to change.
※ etc
- Global ranking rewards will be paid for this Easter event.
More information on global rewards will be announced later.
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Thank you for your interest and enthusiasm in Ace Online.
We will make our best efforts to become Best Ace Online.
Thank you
2017.04.04 12:16
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 4, 5(Wednesday) , please check the relevant information regularly.
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▣ regular inspection guidance
* Date: 2017, 4, 5 (Wednesday)
* Check the time
- Turkey: 05:00 ~ 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 03:00 ~ 09:00 (6 hours)
- UK: 02:00 ~ 08:00 (6 hours)
* Target: All countries
* Check the contents: Easter event progress, Server stabilization
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always do our best for the best ace online.
Thank you