Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2017.04.05 07:52
About regular Inspection running time
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 4, 5(Wednesday) , please check the relevant information regularly.
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▣ regular inspection guidance (running time)
* Date: 2017, 4, 5 (Wednesday)
* Check the time
- Turkey: 11:00 ~ 11:30 (30 minutes)
- Germany, Italy, France, Spain, Poland: 09:00 ~ 09:30 (30 minutes)
- UK: 08:00 ~ 08:30 (30 minutes)
* Target: All countries
* Check the contents: Easter event progress, Server stabilization
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always do our best for the best ace online.
Thank you
2017.04.04 18:12
Ace Online Easter Events (modification)
Good day. Ace Online.
The cold winter has passed and a new spring season has arrived.
In spring, Ace Online team organized a Easter event.
Please refer to the following for more details.
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[Easter Events]
- Progress period(Europe): Wednesday, April 5, 2017 to Wednesday, April 26, 2017
EVENT 1. Attendance Event
- One item of Korium neutralizer item per account will be paid to those present during the event.
(One more Korium-neutralizing agent will be added if it has passed more than one hour.)
EVENT 2. Competition for the collection of Korium Gemstones
① The command of the headquarters, the collection of the stone
- All map monsters of Korium items will be dropped. (Excluding burning map target)
- One Infinity Dungeon Clear Korium Pocket (55 pieces of Korium Ore) will be paid.
- You can acquire a Korium Gemstones item in probability when you acquire a Boss Loot Box.
- If an item fails to be fortified and destroyed, additional kerosene stones will be awarded.
(Ex: If you fail to enchant an enchantment, you will receive X2 of the number of destroyed enchants.
=> 11 Enchantment Strengthening If you fail to destroy it, you will receive 22 Korium stones.
- At the time of level-up, Korium stones are paid.
Lv 1 to Lv 48: 1
Lv 49 ~ Lv 72: 10
Lv 73 ~ Lv 86: 20
Lv 87 ~ Lv 100: 30
Lv 101 ~ Lv 115: 10
- When you combine Korium Neutralizer with 10,000,000 SPI, you can acquire a Koranic Pocket (100 Korium stones).
② Before the competition
- Korium Gemstones are collected and ranked by each gear.
(If you have the same rank, the higher the level and the higher the experience, the higher the ranking.)
- reward
1st place: 10 blue gift boxes
2nd place: 8 blue gift boxes
3rd place: 7 blue gift boxes
4th place: 6 blue gift boxes
5th place: 5 blue gift boxes
6th to 10th: Three blue gift boxes
11th to 30th place: 2 blue gift boxes
31st to 50th place: 1 blue gift box
(The components of the blue gift box are the new Appearance Change Kit, Enchantment Probability Increase Card, and Class B SP Recovery Kit.)
③ Replace the Korium to obtain items!
- You can combine Korium fractions, Korium Chloride, and Neutralized Korium with Korium Neutralizer and Korium Ore.
- Through the event shop, Korium Pieces, Neutralized Korium KIT items, Computer Random Box, Hyper-inorganic Capsule etc.
You can acquire various items.
EVENT 3. Armor Event of the Month
- Period: Wednesday, April 5, 2017 to Wednesday, April 26, 2017
- A bonus feature is added to the options of the specified armor during the event. (Increase the damage of each gear)
※ Precautions
- At the end of the event, Korium ORAL, Korium neutralizer, Korium fragment,
The item will be deleted.
- Event details are subject to change.
※ etc
- Global ranking rewards will be paid for this Easter event.
More information on global rewards will be announced later.
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Thank you for your interest and enthusiasm in Ace Online.
We will make our best efforts to become Best Ace Online.
Thank you
2017.04.04 12:16
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 4, 5(Wednesday) , please check the relevant information regularly.
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▣ regular inspection guidance
* Date: 2017, 4, 5 (Wednesday)
* Check the time
- Turkey: 05:00 ~ 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 03:00 ~ 09:00 (6 hours)
- UK: 02:00 ~ 08:00 (6 hours)
* Target: All countries
* Check the contents: Easter event progress, Server stabilization
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always do our best for the best ace online.
Thank you
2017.03.29 10:30
Ace Online Surprise Event: ~
Hi, Ace Online.
Thank you for your continuous encouragement to the Ace Online Event,
Based on feedback from the users until the Easter event, we have provided a event to enjoy.
Please refer to the following for the contents of the event.
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Event Details
Extra summon event before the base!
Duration: March 31 (Fri) - April 4 (Tue.): It will be held for 5 days.
There are also three additional base summons.
Attendance event!
Duration: March 30 (Thu.) - April 4 (Tue.): It will be held for 5 days.
During the initial connection, 50 Class-C SP kits and 50 additional Class-K SP kits will be added for more than one hour of play.
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Thank you for your interest and love for Ace Online.
we will always do our best for the best ace online.
Thank you.
2017.03.28 10:18
About regular Inspection
Hi, The ACE Online.
We really appreciate you giving love for ACE Online,
2017, 3, 29(Wednesday) , please check the relevant information regularly.
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▣ regular inspection guidance
* Date: 2017, 3, 29 (Wednesday)
* Check the time
- Turkey: 05:00 ~ 09:00 (4 hours)
- Germany, Italy, France, Spain, Poland: 03:00 ~ 07:00 (4 hours)
- UK: 02:00 ~ 06:00 (4 hours)
* Target: All countries
* Check the contents: Server & System Stabilization
※ Note : check time can be shortened or extended depending on the work in progress,
Before the check carried out to the stable data store
Please access the game ends.
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we will always do our best for the best ace online.
Thank you