NEWS
Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2016.12.20 10:37

Regular Inspection (Server & System Stabilization)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

December 20, 2016 (Wednesday.), please check the relevant information regularly.


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▣ regular inspection guidance

* Date: December 20, 2016 (Wednesday.)

* Check the time
- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)

* Target: All countries

* Check the contents: Server & System Stabilization, Environmental System improvement, 

1. We really appreciate you giving love for ACE Online,1. Fixed the error of noting the specific item enchant.

2. Snowflake coin can not deal with sculpt items.



※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always try to ACE Online.

Thank you

2016.12.19 08:21

[Guide] Campaign to eliminate illegal programs.★

GOOD DAY.
The Ace Online.
:)
Three months have passed since Ace Online was transferred and new.
In the meantime, I received many inquiries and suggestions from many members.
To provide you with a more pleasant and healthy game environment,
Our Ace Online team constantly checks for illegal program use
I will strengthen the crackdown.

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★ Ace online illegal program guide ★

In our software, when the use of illegal program is confirmed,
If the account has been verified, the recovery will not proceed for any reason.

★ How to report ★

If you are using an illegal program during your use of Ace Online
After taking a video using a video recording program
Please accept our inquiries at 1: 1
Please report to globalcs@masangsoft.com.

-------------------------------------------------- -----------------------------

We will continuously notify you of your complaints
We will check for illegal programs.
Our Ace Online Team has created Ace Online to create a pleasant and healthy game environment.
I will do my best.

Thank you.

2016.12.13 10:24

Regular Inspection (Christmas Event Process)

Hi, The ACE Online.

We really appreciate you giving love for ACE Online,

December 14, 2016 (Wednesday.), please check the relevant information regularly.


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▣ regular inspection guidance

* Date: December 14, 2016 (Wednesday.)

* Check the time
- Turkey: 5:00 to 11:00 (6 hours)
- Germany, Italy, France, Spain, Poland: 3:00 to 9:00 (6 hours)
- UK: 2:00 to 8:00 (6 hours)

* Target: All countries

* Check the contents: Server & System Stabilization, Environmental System improvement, Christmas Event Process


※ Note : check time can be shortened or extended depending on the work in progress,

                Before the check carried out to the stable data store

                Please access the game ends.

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we will always try to ACE Online.

Thank you

2016.12.07 10:16

[Guide] Christmas Event Progress!

NICE DAY. THE ACEONLINE

In celebration of the Christmas season in December 2016

Christmas events for members will be held.



For details, please refer to the following.


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Event period: December 15, 2016 (Thursday) Day After periodic inspection ~ January 5, 2017 (Thursday) Periodical inspection Before



One! The event map "Toyland" is added.




    


Two! If you defeat the monsters of Toyland, you will receive special items.



※ Reward items will be announced on the day of the event.






Three! : Protect the cathedral with gifts from Halloween monsters!

       

  • Halloween Veil, Gurada When you destroy a vehicle on board, the defense bbegins.
  • Halloween monsters appear and attack the cathedral to take away gifts!

※ You will be compensated for 15 minutes if you defend the cathedral.



          



- Halloween presents The following Halloween monsters will appear when you shoot down a thief.
- Halloween monster will attack the cathedral after the appearance.
- If you defend the cathedral from attacks during the time limit, you will receive an event coin, which is a reward item.
※ However, when cathedral is destroyed, compensation is not given.



Four ! Event store!
During the event, a shop is opened.
Items that can be purchased using the coins given as event rewards will be announced on the day of the update.





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Thank you for your interest and enthusiasm in saving ACE Online,
We will make our best efforts to become best ACE Online.


Thank you.

2016.12.06 08:21

not regular inspection.

Hi, The ACE Online.

We really appreciate you for giving love to ACE Online,
 
December 7, 2016 (WED) 

regular inspection is not progress.

Please refer to this guide, We hope you no inconvenience about Ace Online play.

Ace Online is make to go along with users. always.

Thank you.
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