Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.05.22 13:58

[NOTICE] Homepage inspection progress

Hello. This is ACEonline.

Thank you so much for loving ACEonline.

This is a guide to the website inspection on Tuesday, May 23, 2023.

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[Checking the homepage]
*Date: 2023. 05. 23 (Tuesday)

*Maintenance Time

-Türkiye: 04:00 AM to 05:00 AM (1 hours)
-Germany, Italy, France, Spain, Poland: 03:00 AM to 04:00 AM (1 hours)
-UK: 02:00 AM to 3:00 AM (1 hours)

- Content: Homepage inspection progress

※ Access to the game is possible normally while the homepage is being checked.

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We'll do our best to serve you better.

Thank you.

2023.05.22 09:45

[NOTICE] Server maintenance on May. 23rd. 2023

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on  May. 23rd. 2023 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2023.05.15 07:59

[NOTICE] Server maintenance on May.16st. 2023

Hello everyone.    
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on May. 16st. 2023

 

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▣ For more details on the server maintenance 
  
* Date: 2023. 05. 16 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.05.08 11:58

[NOTICE] Server maintenance on May.09st. 2023

Hello everyone.    
  
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on May. 09st. 2023   

 

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▣ For more details on the server maintenance 
  
* Date: 2023. 05. 09 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
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We'll do our best to serve you better.

Thank you.

2023.05.02 05:19

[NOTICE] Armor event of the month

Hello. This is ACEOnline.
We sincerely thank the members who use ACEonline, and prepared an armor event of the month in May.

Please see below for details.

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[ Armor of the Month for May ]

◙ Period: May 3rd - May 31st
• During the event period, this month's armor effect is applied to the armor below.
  - Heliopolis Veil
  - Necropolis Defender
  - Hermopolis Garder
  - Nightmare Police Binder

※ Event contents are subject to change without prior notice.

 

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We would like to thank our members for their interest and passion for ACEonline, and we will do our best to become ACEonline.

thank you

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