Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2023.01.02 09:21

[NOTICE] Server maintenance on Jan. 03rd. 2023

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Jan. 03rd. 2023

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2023. 01. 03 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.12.26 14:24

[NOTICE] Server maintenance on Dec. 27rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline.  
There will be server maintenance on Dec. 27rd. 2022

 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
  
* Date: 2022. 12. 27 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  
    
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.12.23 10:07

[Notice] Information on game connection failure (Normalize)

Hello. This is ACEOnline.

December 23, 2022 (Friday) We will inform you about the web/launcher connection failure phenomenon.
For details, please refer to the information below.
-------------------------------------------------- -----------------------------------------
[Information on web/launcher connection problems]
☞ Connection failure progress time

    - December 23, 2022 (Fri)

    - [Türkiye: 12:45pm], [Germany, Italy, France, Spain, Poland:  10:45am] [UK: 09:45am]     

☞ It is now normalized and can be accessed normally.        

Currently, there is a problem with not being able to access the web and launcher, and we are checking it, and we will try to solve it as soon as possible.

Members who are already connected to the game can use the game normally.
We apologize for any inconvenience caused to our members.

-------------------------------------------------- -----------------------------------------

We will always strive to be ACEonline.
thank you

2022.12.21 07:35

[Notice] Notice of temporary maintenance on December 21st

Hello. This is ACEOnline.
We will inform you of the temporary maintenance on December 21, 2022.

-------------------------------------------------- -------------------------

▣ For more details on the server maintenance
 
* Date: 2022. 12. 21 (Tuesday)
 
* Maintenance Time

- Türkiye: 12:00 PM to 12:40 AM (40minute)
- Germany, Italy, France, Spain, Poland: 10:00 AM to 10:40 AM (40minute)
- UK: 09:00 AM to 9:40 AM (40minute)
      
* Target: All countries
 
* Update contents:

1. Fixing partner bug. (Game crashing has been fixed.)
- Bug : When you equip a partner socket, exception error arises.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
   Please exit the game before the server maintenance for saving your data stably.
    
-------------------------------------------------- -------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.12.20 12:36

[Notice] Notice of errors confirmed on December 20th

Hello. This is ACEOnline.

December 20, 2022 We inform you that there are confirmed errors in the game.

 

================================================== ===============

 

[Confirmed errors]

1. Tinggi phenomenon when sortie to a hunting map while equipped with a high-level partner using kit/buff auto-use socket

 

================================================== ===============
 
The information provided has been forwarded to the development team and is currently being revised.
We will fix that part as soon as possible.

In addition, we are very sorry for the inconvenience caused by unexpected errors.

We will always do our best for the pleasant use of ACEonline by our members.


thank you

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