Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.10.04 04:23

[NOTICE] October Event Announcement (Modified)

Hello, we're ACEonline.
Thank you very much to the members who use ACEonline, and we have prepared an event for October.
Please refer to the following for details.

 

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1. Happy hour event
◙ Period: After regular inspection on October 04th ~ Before regular inspection on November 15th
• A variety of happy hours are applied every day!
• HP/DP 200% recovery buffs and WP store 10% discount buffs are available all the time during the event!
- Sunday: 20% off SPI stores
- Monday: Rare option drop rate increased by 50%
- Tuesday: 200% increase in SP recovery
- Wednesday: Item drop rate increased by 30%
- Thursday: Incentive success rate increased by 10%
- Friday: WP acquisition increased by 10%
- Saturday: 10% increase in SPI acquisition

 

2. Open Halloween Event Map
◙ Period: After regular inspection on October 18th to before regular inspection on November 15th
• You can enter the Halloween event map through the city's warp!

• If you defeat 'Stumpis' that appears on all channels on the Halloween event map, 'Hallowido' will be summoned.
• If you succeed in conquering Halloween, you will be summoned even stronger Halloween, and the stronger Halloween is, the better the reward will be paid.
• After the time limit, the summoned Hollowaydow automatically disappears.

   ① a compensation list
       - Bat candy: Class C SP Recovery Kit, Monster Transformation Card Capsule, Hypermodule Alpha, Elda's Activator (1 hour)

       - Halibo: Class B SP Recovery Kit, Angel's Guard, Hypermodule Beta, Super Options Card Choice Box

       - Pumpkin basket: Class A SP Recovery Kit, Incant Random Box, Hyper-Option Card Choice Box

 

3. Cumulative access event!
◙ Period: October 24th (Monday) to October 30rd (Sunday)
• If you exceed the cumulative connection time during the event, you will receive a reward item every day!
• Cumulative access compensation
- 60 mins: 1 Armour Collection Capsule ALL
- 100 minutes: 10 central nuclei of Signus (5 minutes)


4. Membership Additional Benefits Event
◙ Period: October 18th After regular inspection ~ November 15th
• If the membership users log on for more than an hour every day, a gift item will be given!

- After regular inspection on October 18th ~ October 24th: 900 WP capsule
- October 25 to October 31: Hypermodule Beta (10 minutes)
- November 01 to November 07: 900 WP capsule
- November 08 to November 14: Super Options Card Choice Box

 

5. Other Notes

1) Event items are paid once per account.
2) If you have any other questions about the event, please contact [1:1 inquiry].
3) The contents of the event are subject to change without prior notice

 

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Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

 

Thank you.

2022.10.04 00:49

[NOTICE] Server maintenance on Oct. 04th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Oct. 04th. 2022 

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▣ For more details on the server maintenance 
 
* Date: 2022. 10. 04 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
      
* Target: All countries
 
* Update contents: 

1. Server stabilization proceeds.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
    
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We'll do our best to serve you better.

Thank you.

2022.09.26 11:03

[NOTICE] Server maintenance on Sept. 27th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 27th. 2022 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 09. 27 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization proceeds.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.09.19 02:07

[NOTICE] Server maintenance on Sept. 20th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Sept. 20th. 2022 

---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 09. 20 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization proceeds.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

2022.09.12 10:59

[NOTICE] Server maintenance on Sept. 13rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on Sept. 13rd. 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

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