Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2024.02.26 09:34

[NOTICE] Server maintenance on Feb. 27st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Feb. 27st. 2024 

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▣ For more details on the server maintenance
  
* Date: 2024. 02. 27 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 15:00 (6 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 14:00 (6 hours) 
- UK: 07:00 to 13:00 (6 hours) 
      
* Target: All countries 
 
* Update contents: 

1. A spring event will be held.

2. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

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We'll do our best to serve you better.

Thank you.

2024.02.19 08:13

[NOTICE] Server maintenance on Feb. 20st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Feb. 20st. 2024 

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▣ For more details on the server maintenance
  
* Date: 2024. 02. 20 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours) 
- UK: 07:00 to 10:00 (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1.  Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

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We'll do our best to serve you better.

Thank you.

2024.02.14 06:28

[Notice] Valentine’s Day Event

Hello. This is ACEonline.

We sincerely thank our members who use ACEonline, and we have prepared an event for February.

Please see below for further details.

 

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1. Valentine’s Day Attendance Check Event
◙Period: February 14, 2024 16:00 ~ February 27, 2024

• If you stay connected for more than 90 minutes every day, you will receive [1 Sweet Choco Choco]!

• At Sweet ChocoChoco, you can obtain one of the items below.
※ Sweet chocolate chocolate items
- Rosé Raider Choice Box
- 10 Enchantment Choice Box
- Hyper Option Card Choice Box
- Miracle Chocolate (1 day)
- Rare Effect Choice Box
- Direct white chocolate (1 day)
- 10 enchantment probability increase cards (25%)
- Mini Stealth Card
- White chocolate (1 day)
- Hyper Enchant Choice Box
- Photo of lover (5H)
- 10 B-grade SP recovery kits

 

2. Membership additional benefit event
◙Period: February 14, 2024 16:00 ~ February 27, 2024
• Among membership users, if you log in for more than 60 minutes every day, you will receive [1 Sweet Choco Choco]!


3. Lucky bag event
◙Period: February 14, 2024 16:00 ~ February 20, 2024

• If you stay connected for more than 80 minutes every day, you will receive ‘1 lucky bag’!

• Membership users who stay connected for more than 70 minutes will receive an additional ‘lucky bag’!

• You can obtain one of the items below from the lucky bag.

※ Lucky bag items
- 10 Enchant Destruction Prevention Card
- Super Option Card Choice Box
- WP Enchant Destruction Prevention Card
- WP Option Reset Card Choice Box
- Class C SP recovery kit


4. Additional Armor of the Month Event
◙Period: February 14, 2024 16:00 ~ February 20, 2024

• During the event period, additional Armor of the Month effects will be applied to the armor below.
- Valentine Heart Veil, Valentine Heart Binder, Valentine Heart Defender, Valentine Heart Guarder

 

5. Happy hour event
◙Period: February 14, 2024 ~ February 27, 2024
• Different happy hours every week!
• An additional buff that increases HP by 50% and DP recovery by 50% is applied every day.
- Monday: Rare option drop rate increases by 10%
- Tuesday: 10% discount at SPI store
- Wednesday: WP acquisition increased by 10%
- Thursday: SPI acquisition amount increases by 10%
- Friday: Enchantment success rate increases by 10%
- Saturday: Item drop rate increases by 10%
- Sunday: 10% discount at WP store

 

6. Other notes
1) Event items are paid once per account.
2) For other event-related inquiries, please submit through [1:1 Inquiry].
3) After the event ends, sweet ChocoChoco and lucky bags will be deleted.
4) Event contents may change without prior notice.

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We would like to thank our members for their interest and passion for ACEonline, and we will strive to become an even better ACEonline.

thank you

2024.02.12 10:31

[NOTICE] Server maintenance on Feb. 13rd. 2024

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on  Feb. 13rd. 2024 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2024.02.05 07:54

[NOTICE] Server maintenance on Feb. 06st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on Feb. 06st. 2024 

 

---------------------------------------------------------------------------------

▣ For more details on the server maintenance
  
* Date: 2024. 02. 06 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours) 
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours) 
- UK: 07:00 to 10:00 (3 hours) 
      
* Target: All countries 
 
* Update contents: 

1.  Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

Thank you.

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