Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.07.11 09:46

[NOTICE] Server maintenance on July. 12rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on July. 12rd. 2022 

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▣ For more details on the server maintenance 
 
* Date: 2022. 07. 12 (Tuesday) 
 
* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
    
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

2. The event patch will proceed.

3. Ashlane is turned into a war zone.

4. Ash lane crystal breakage changes from fixed to random.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

Thank you.

2022.07.06 10:34

[NOTICE] Guide to the progress of the integrated battlefield inspection (2022.07.07)

Hello, we're ACEonline.
We sincerely thank you for your love of ACEonline, and we will guide you through the regular inspection of the integrated battlefield event server on Thursday, July 07, 2022.
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▣ Integrated Battlefield Event Server Check

 

* Date: Thursday, July 7, 2022


* Inspection time
- Turkey: 04:00 AM to 06:00 AM (2 hours)
- Germany, Italy, France, Spain, Poland: 03:00 AM to 05:00 AM (2 hours)
- UK: 02:00 AM to 4:00 AM (2 hours)


* Destination: Integrated Battlefield Event Server


* Inspection details
- Fixed a bug where some users could not select a force.
- Chance of strike back buffs are deleted.


※ Precautions
- The inspection time may be shortened or extended as the work progresses.

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We'll be ACEonline.
Thank you.

2022.07.05 11:30

Emergency Inspection Guide for Integrated Battlefield Event Server (22.07.05)

Hello, this is Ace Online Operations team.
Thank you so much for loving A.C.E online
This is an emergency inspection of the integrated battlefield event server on Tuesday, July 05, 2022.
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:Front_arrow: Integrated Battlefield Event Server Emergency Check Guide: Rear_arrow:
* Date: Tuesday, July 05, 2022
* Inspection time

- Turkey: 14:40~15:00
- Germany, Italy, France, Spain, Poland: 13:40~14:00
- UK: 12:40 to 13:00
* Destination: Integrated Battlefield Event Server
* Inspection details: Fix map movement bug
※ Caution: The inspection time may be shortened or extended depending on the progress of the work.
The live server is accessible normally.
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We apologize for the inconvenience caused by the integrated battlefield event server emergency check.
We'll always work hard to be an ace online.
Thank you.

2022.07.05 10:07

[NOTICE] Introduction of errors identified on July 05 integrated battlefield

Hello, this is ACEonline Operations Team.
Here are some errors related to the Integrated Battlefield Event Server.

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[Announcing the error]

1. Issues that cannot be moved from warp stores to some maps


We apologize for the inconvenience caused by an unexpected error.
We are currently checking with the department in charge, and we will try to normalize it quickly.

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ACEonline will always work hard and develop.

Thank you.

2022.07.05 06:12

[NOTICE] Integrated Battlefield Event Server Opening Hours Guide

Hello, we're ACEonline.
Thank you very much to our ACEonline members.

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The integrated battlefield opens as follows:
- Turkey: 10:00 am
- Germany, Italy, France, Spain, Poland: 09:00 am
- UK: 08:00 am

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Thank you for your interest and passion for ACEonline, and we will do our best to become ACEonline.

Thank you.

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