Hello, this is ACEonline.

Thank you so much for your interest in ACEonline

This is a guidance for how to contact with ACEOnline customer service.

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[SUPPORT PAGE]

- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button
  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button 
  and then 
 Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)

※ Please, write ①Your Server ②Account name ③Character name 


[E-mail]

- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.

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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.

We will try to offer better services to our Aceonline users.

Thank you.

2022.04.11 09:59

[NOTICE] Server maintenance on Apr. 12rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 12rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 04. 12. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.04.04 07:28

[NOTICE] Server maintenance on Apr. 05rd. 2022

Hello. This is ACEonline.
 
We sincerely thank everyone who loves ACEonline, and there will be no maintenance for the update on April 05, 2022 (Tuesday).
 
We hope that members do not experience any inconvenience by referring to the information provided, and we will be ACEonline that always strives.
 
thank you.

2022.03.28 09:42

[NOTICE] Server maintenance on Mar. 29th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 29rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 03. 29. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.03.21 09:49

[NOTICE] Server maintenance on Mar. 22th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 22rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 03. 22. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

2. Leadership is replaced.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.03.15 07:31

World tree of growth event ~spring season~

Hello, everyone. This is ACEonline.
We are holding a spring season event!
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1. World tree of growth event

 

◙period : 15th. Mar. after maintenace ~ 12th. Apr. Before maintenace

• After maintenace, accessing game more than an hour you will get a 'World tree of growth'.

• You can make 'Rookies present box' with World tree of growth!

20 World tree of growths + 1M SPI = Rookies present box(level 10)

[Rookies present box]   

• It contains hyper option card, EXP 500% card, War point, armour contour kit.

• If you open Rookies present box, the next level's present box will be given.

• If you are in higher level, you will get better present!

 


2. Hyper growth mode!

◙period : 15th. Mar. after maintenace ~ 7th. Jun. Before maintenace

• After maintenace, if you reach specific level, you will get the present item per account!

Lv. 10 Super Level Up Card 
Lv. 20 Perfume of Love (5H)
Lv. 30 C SP 50 
Lv. 40 SR 800
Lv. 50 5 [Contour Capsule] All GEARs
Lv. 60 Hyper Level Up Card
Lv. 70 4 Super Option Card Choice boxes
Lv. 80 Picture of Love (5 Hours)
Lv. 90 Hyper Level Up Card
Lv. 100 10 Elda Leaf Essence(1H)
Lv. 107 2 First edition Hyper Weapon Choice Box
Lv. 108 5 Hyper Option Card Choice Boxes
Lv. 109 5 Anti-destruction card (5)
Lv. 110 5 Prefix and Suffix Reset Card
Lv. 111 20 Cygnus' central core (5 mins)
Lv. 112 20 Hyper Module Beta(10 mins)
Lv. 113 Trajectory of the moon
Lv. 114 5 Hyper-protect card
Lv. 115 Absolute Rader Choice Box

 

 

3. Growth token combination event!

◙period : 15th. Mar. after maintenace ~ 12th. Apr. Before maintenace

• After maintenace, when you hunt monsters at the field area, you may get 'Growth token'

• You can make items which is helpful for battle.

20 Growth tokens + 200,000 SPI = Pilot's Stabilizer(Standard)(5 mins)
30 Growth tokens + 300,000 SPI = Pilot's Stabilizer(Advance)(5 mins)
250 Growth tokens + 5 Glory of Influences + 5M SPI = Capella's exclusive parts (7 days)
300 Growth tokens + 7 Glory of Influences + 7M SPI = Hyper Option Card Choice Box
500 Growth tokens + 10 Glory of Influences + 9M SPI = Vega's exclusive parts (7 days)

 


4. Welcome gift for returned pilot!

◙period : 15th. Mar. after maintenace ~ 12th. Apr. Before maintenace

• Returned aces's blesesing will be awarded to account who have not logged in for 30 dyas as for the last login date!

• You can get Returned ace's blessing by login for an hour (per account)

 


5. Membership daily attendance event!

◙period : 15th. Mar. after maintenace ~ 11th. Apr.

• The membeship user who login for an hour will receivce 1 Hermes shoes(1 Day) once a week!

 


6. Spring seaon enchant event!

◙period : 15th. Mar. after maintenace ~ 12th. Apr. Before maintenace

•  Enchantment success rates increases by 5% during the event period

 


7. Core Conquest event

•  Core conquest will be held on 26th. Mar. 1PM

 


8. Happy hour event

•  Monday : Rare option drop rate + 30%
•  Tuesday : HP/DP recovery rate + 100%
•  Wednesday : SP recovery rate + 100%
•  Thursday : WP shop 10% off sale
•  Friday : SPI shop 10% off sale
•  Saturaday : EXP + 20%
•  Sunday : EXP + 30%

 


9. Caution!

• World tree of growth, growth token will be deleted after the event.
• Event item will be awarded per account
• If you have any question, please use support page
• The event notice may change without announcement

 

 

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We'll do our best to serve you better.

Thank you.

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