Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.05.16 09:42

[NOTICE] Server maintenance on May. 17rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 17rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 05. 17. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 8:00 AM (6 hours) 
    
* Target: All countries
 
* Update contents: 

1. The April event ends.

2. May event begins.

   - Details on the event will be provided through notice after regular maintenance is completed.

3. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.05.10 22:28

[NOTICE] German server game connection failure and normalization notice

Hello. This is ACEonline.

May 10, 2022 We inform you about the connection failure to the German server (PROKYON).

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Today, the game was not connected normally due to an unexpected connection failure while using the (PROKYON) game on the German server.

- Failure Server: Germany Server (PROKYON)
- Disability time: 2022.05.10 approx. 21:00 ~ approx. 24 o'clock
- Reward: 100% of Happy Hour EXP 100% event from 00:00 to 24:00 on May 10, 2022
 
Once again, we would like to apologize for any inconvenience caused to members due to the inability to access the game.

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We are very sorry for any inconvenience you may have experienced.

 

thank you.

2022.05.09 06:01

[NOTICE] Server maintenance on May. 10rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 10rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 05. 10. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 6:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.05.03 04:30

[Notice] This month's Armor Event Information

Hello. This is ACEonline.
We sincerely thank our members for using ACEonline, and we have prepared this month's Armor Event to welcome May.
Please see below for details.

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[ Armor Event of the Month ]

◙ Period: May 3 after regular maintenance ~ May 31

• During the event period, the armor effect of the month is applied to the following armor for 30 days.

- Independence Veil, Independence Binder, Independence Defender, Independence Guarder

 

※ Event contents are subject to change without prior notice

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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.

 

thank you.

2022.05.02 09:17

[NOTICE] Server maintenance on May. 03rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 03rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 05. 03. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 7:00 AM (5 hours) 
 
* Target: All countries
 
* Update contents: 

1. 4 types of general armor collection are updated.

   - Independence, Sharp, Police, and Sonic type armor collections are added.

2. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

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