Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.03.28 09:42

[NOTICE] Server maintenance on Mar. 29th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 29rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 03. 29. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.03.21 09:49

[NOTICE] Server maintenance on Mar. 22th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 22rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 03. 22. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

2. Leadership is replaced.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.03.15 07:31

World tree of growth event ~spring season~

Hello, everyone. This is ACEonline.
We are holding a spring season event!
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

 

 

1. World tree of growth event

 

◙period : 15th. Mar. after maintenace ~ 12th. Apr. Before maintenace

• After maintenace, accessing game more than an hour you will get a 'World tree of growth'.

• You can make 'Rookies present box' with World tree of growth!

20 World tree of growths + 1M SPI = Rookies present box(level 10)

[Rookies present box]   

• It contains hyper option card, EXP 500% card, War point, armour contour kit.

• If you open Rookies present box, the next level's present box will be given.

• If you are in higher level, you will get better present!

 


2. Hyper growth mode!

◙period : 15th. Mar. after maintenace ~ 7th. Jun. Before maintenace

• After maintenace, if you reach specific level, you will get the present item per account!

Lv. 10 Super Level Up Card 
Lv. 20 Perfume of Love (5H)
Lv. 30 C SP 50 
Lv. 40 SR 800
Lv. 50 5 [Contour Capsule] All GEARs
Lv. 60 Hyper Level Up Card
Lv. 70 4 Super Option Card Choice boxes
Lv. 80 Picture of Love (5 Hours)
Lv. 90 Hyper Level Up Card
Lv. 100 10 Elda Leaf Essence(1H)
Lv. 107 2 First edition Hyper Weapon Choice Box
Lv. 108 5 Hyper Option Card Choice Boxes
Lv. 109 5 Anti-destruction card (5)
Lv. 110 5 Prefix and Suffix Reset Card
Lv. 111 20 Cygnus' central core (5 mins)
Lv. 112 20 Hyper Module Beta(10 mins)
Lv. 113 Trajectory of the moon
Lv. 114 5 Hyper-protect card
Lv. 115 Absolute Rader Choice Box

 

 

3. Growth token combination event!

◙period : 15th. Mar. after maintenace ~ 12th. Apr. Before maintenace

• After maintenace, when you hunt monsters at the field area, you may get 'Growth token'

• You can make items which is helpful for battle.

20 Growth tokens + 200,000 SPI = Pilot's Stabilizer(Standard)(5 mins)
30 Growth tokens + 300,000 SPI = Pilot's Stabilizer(Advance)(5 mins)
250 Growth tokens + 5 Glory of Influences + 5M SPI = Capella's exclusive parts (7 days)
300 Growth tokens + 7 Glory of Influences + 7M SPI = Hyper Option Card Choice Box
500 Growth tokens + 10 Glory of Influences + 9M SPI = Vega's exclusive parts (7 days)

 


4. Welcome gift for returned pilot!

◙period : 15th. Mar. after maintenace ~ 12th. Apr. Before maintenace

• Returned aces's blesesing will be awarded to account who have not logged in for 30 dyas as for the last login date!

• You can get Returned ace's blessing by login for an hour (per account)

 


5. Membership daily attendance event!

◙period : 15th. Mar. after maintenace ~ 11th. Apr.

• The membeship user who login for an hour will receivce 1 Hermes shoes(1 Day) once a week!

 


6. Spring seaon enchant event!

◙period : 15th. Mar. after maintenace ~ 12th. Apr. Before maintenace

•  Enchantment success rates increases by 5% during the event period

 


7. Core Conquest event

•  Core conquest will be held on 26th. Mar. 1PM

 


8. Happy hour event

•  Monday : Rare option drop rate + 30%
•  Tuesday : HP/DP recovery rate + 100%
•  Wednesday : SP recovery rate + 100%
•  Thursday : WP shop 10% off sale
•  Friday : SPI shop 10% off sale
•  Saturaday : EXP + 20%
•  Sunday : EXP + 30%

 


9. Caution!

• World tree of growth, growth token will be deleted after the event.
• Event item will be awarded per account
• If you have any question, please use support page
• The event notice may change without announcement

 

 

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We'll do our best to serve you better.

Thank you.

2022.03.14 08:01

[NOTICE] Server maintenance on Mar. 15th. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 15th. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 03. 15. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 11:00 AM (7 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 10:00 AM (7 hours) 
- UK: 02:00 AM to 09:00 AM (7 hours) 
 
* Target: All countries
 
* Update contents: 
1. Finishing Happy Valentine's event

2. Deleting plain chocolates and Valentine's magic potions.

3. Starting March event

4. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.03.07 10:02

[NOTICE] Server maintenance on Mar. 08rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Mar. 08d. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 03. 08. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 
1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

×