Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2022.05.02 09:17

[NOTICE] Server maintenance on May. 03rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on May. 03rd. 2022
 
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▣ For more details on the server maintenance 
 
* Date: 2022. 05. 03. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 09:00 AM (5 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 08:00 AM (5 hours) 
- UK: 02:00 AM to 7:00 AM (5 hours) 
 
* Target: All countries
 
* Update contents: 

1. 4 types of general armor collection are updated.

   - Independence, Sharp, Police, and Sonic type armor collections are added.

2. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
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We'll do our best to serve you better.

 

Thank you.

2022.04.25 09:54

[NOTICE] Server maintenance on Apr. 26rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 26rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 04. 26. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

2. Leadership is replaced.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.04.19 07:06

[NOTICE] New energy resource Korium development event progress information

Hello. This is ACEonline.

We sincerely thank our members for using ACEonline, and we prepared an event to develop new energy resource Korium in April.

Please see below for details.

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1. New energy resource Korium development event

   ◙ Period: After regular maintenance on April 19th ~ Before regular maintenance on May 17th

      • After the regular maintenance on April 19th, field monsters drop 'Korium Ore' with a certain probability.

        (Excluding Ash Rain monsters)

      • If you log in for more than 1 hour during the event period, you will receive 1 Khorium Neutralizer.

      • If you log in for more than 90 minutes, you will receive 1 Korium Neutralizer Random Box.

      • Combining Korium Ore and Korium Neutralizer to craft the items below!

        

 

2. Membership Daily Attendance Check Event

   ◙ Period: After regular maintenance on April 19th ~ Before regular maintenance on May 17th

     • During the event period, if a member logs in for more than 1 hour, a random box of Khorium Neutralizer will be given out!

 

3. Membership additional benefits event!

   ◙ Period: After regular inspection on April 19th ~ Before regular inspection on May 17th

     • Players using membership will receive a special item once a week if they log in for more than an hour in the game!

       - After regular maintenance on April 19th ~ April 25th: 1 Eldar Activator (1 hour)

       - April 26th ~ May 2nd: 3 angel feathers

       - May 3rd ~ May 9th : 5 Hyper Module Alpha (10 minutes)

       - May 10 ~ May 16: 10 pilot enhancers (5 minutes)

 

4. Happy Hour Event

   ◙ Period: After regular inspection on April 19th ~ Before regular inspection on May 17th
     - Monday : Rare option drop rate increased by 30%
     - Tuesday : HP/DP recovery increased by 100%
     - Wednesday : SP recovery increased by 100%
     - Thursday : WP Store 10% discount
     - Friday : 10% discount at SPI Shop
     - Saturday : Experience increased by 20%
     - Sunday : EXP increase by 20%

 

5. Other Notes

1) Korium Ore, Korium Neutralizer, Korium Neutralizer Random Box will be deleted after the event ends.

2) Event items are paid once per account.

3) For other event related inquiries, please use [1:1 Inquiry].

4) Event contents are subject to change without prior notice

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We would like to thank our members for their interest and enthusiasm for ACEonline, and we will do our best to become ACEonline that does its best.

thank you.

 

2022.04.18 09:55

[NOTICE] Server maintenance on Apr. 19rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 19rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 04. 19. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 10:00 AM (6 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 09:00 AM (6 hours) 
- UK: 02:00 AM to 08:00 AM (6 hours) 
 
* Target: All countries
 
* Update contents: 

1. The March event ends.
     - March event items (Mark of Growth, World Tree of Growth) will be deleted.
2. The April event will be held. (Details on the event will be provided through a notice after the update maintenance.)
3. The sale of some mark items among the cash items will end.
4. Some bugs are fixed.
     - A bug where description tulips and icons were not displayed properly among some items is fixed.
5. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

2022.04.11 09:59

[NOTICE] Server maintenance on Apr. 12rd. 2022

Hello everyone.  
 
Thank you so much for your interest in our ACEOnline. 
There will be server maintenance on Apr. 12rd. 2022
 
---------------------------------------------------------------------------------
 
▣ For more details on the server maintenance 
 
* Date: 2022. 04. 12. (Tuesday)
 
* Maintenance Time 

- Turkey: 04:00 AM to 08:00 AM (4 hours) 
- Germany, Italy, France, Spain, Poland: 03:00 AM to 07:00 AM (4 hours) 
- UK: 02:00 AM to 06:00 AM (4 hours) 
 
* Target: All countries
 
* Update contents: 

1. Server stabilization is in progress.

 
※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably. 
 
---------------------------------------------------------------------------------
 
We'll do our best to serve you better.

 

Thank you.

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