Hello, this is ACEonline.
Thank you so much for your interest in ACEonline
This is a guidance for how to contact with ACEOnline customer service.
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[SUPPORT PAGE]
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button or
MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then
Click WRITE button → Choose ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
※ Please, write ①Your Server ②Account name ③Character name
[E-mail]
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
We will try to offer better services to our Aceonline users.
Thank you.
2019.05.13 08:06
[Announcement] No Server Maintenance on May, 13th
Hello, this is Ace Online.
First of all, we would like to thank everyone for all your support.
There will be no server maintenance on May, 13th, 2019.
Please note this announcement and if you have any questions, please let us know.
Ace Online will always do our best to serve you.
Thank you.
2019.05.07 06:34
[Announcement] Temporary server maintenance on May. 8th. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on May. 8th. 2019.
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▣ For more details on the server maintenance
* Date: 2019. 5. 8. (Wednesday)
* Maintenance Time
- Turkey: 04:00 AM to 5:00 PM (1 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 03:00 AM (1 hours)
- UK: 01:00 AM to 03:00 AM (1 hours)
* Target: All countries
* Update contents: Changing a chairman
From next month, We are having maintenance of changing a chairman on Tuesday,
and whole schedule will be changed as well.
Plus, in this time, it is possible to be delayed to get a chairman reward a little bit.
Please understand this. Thank you.
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2019.04.30 09:11
[Announcement] Server maintenance on May. 7th. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on May. 7th. 2019.
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▣ For more details on the server maintenance
* Date: 2019. 5. 7. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 10:00 PM (6 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 08:00 AM (6 hours)
- UK: 01:00 AM to 07:00 AM (6 hours)
* Target: All countries
* Update contents: Finish the Spring event
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.
2019.04.30 03:21
ARMOR OF THIS MONTH
ARMOR OF THIS MONTH
-Armor of this month effect will be applied on below armors in event period
-Event period : 1st - 30th of May
Thank you!
2019.04.29 09:11
[Announcement] Server maintenance on Apr. 30th. 2019
Hello everyone.
Thank you so much for your interest in our ACEOnline.
There will be server maintenance on Apr. 30th. 2019.
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▣ For more details on the server maintenance
* Date: 2019. 4. 30. (Tuesday)
* Maintenance Time
- Turkey: 04:00 AM to 6:00 PM (2 hours)
- Germany, Italy, France, Spain, Poland: 02:00 AM to 04:00 AM (2 hours)
- UK: 01:00 AM to 02:00 AM (2 hours)
* Target: All countries
* Update contents: Server Stabilization
※ Notice : Server maintenance may be shortened or extended depending on progress of the operation.
Please exit the game before the server maintenance for saving your data stably.
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We’ll do our best to serve you better.
Thank you.